Lisa English
Groveland,Florida
Summary
Experienced business office director with a strong background in healthcare and medical technology. Skilled in leading teams to optimize administrative processes and enhance operational efficiency. Proven ability to manage complex projects and deliver high-quality results. Dedicated to improving patient care through effective organizational strategies and collaborative leadership.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Correctional Officer Sergeant
State of Florida
Florida
- Supervised and led a team of correctional officers to maintain safety and security within a high-capacity correctional facility.
- Implemented and enforced institutional policies and procedures to ensure compliance with corrections regulations and standards.
- Conducted regular inspections and security audits to identify and mitigate potential risks and breaches within the facility.
- Coordinated inmate management activities, including classification, movement, and disciplinary actions, to uphold order and discipline.
- Trained and mentored junior officers on effective security protocols, conflict resolution, and emergency response techniques.
- Collaborated with law enforcement and judicial agencies to facilitate inmate transfers and court appearances efficiently.
- Prepared detailed incident reports and maintained accurate records to support investigations and administrative reviews.
- Led crisis intervention efforts during emergencies, demonstrating strong decision-making and leadership under pressure.
Business Office Director
Certus Mt Dora
Mt. Dora, Florida
12.2023 - 06.2026
- Directed office operations to improve efficiency and support organizational goals in healthcare settings.
- Implemented process improvements that enhanced patient service and resource management.
- Managed cross-functional teams to ensure compliance with medical technology standards.
- Developed strategic plans that increased operational effectiveness and stakeholder satisfaction.
- Mentored staff in best practices for office management and patient interaction protocols.
- Coordinated budgeting processes, ensuring alignment with organizational goals and financial health.
- Cultivated relationships with vendors, negotiating contracts to secure favorable terms for services.
- Oversaw training programs enhancing team skills and promoting a culture of continuous improvement.
- Provided guidance and support to employees during challenging situations or periods of change within the company.
- Developed office policies that promoted a professional atmosphere while also fostering teamwork among staff members.
- Enhanced overall office efficiency by streamlining processes and implementing time-saving strategies.
- Communicated with insurance providers to resolve payment and coverage issues.
- Implemented an effective filing system, greatly improving document organization and retrieval times.
- Maintained accurate records regarding payroll processing, benefits administration, and other HR-related tasks as needed.
- Hired, trained, and motivated well-qualified staff.
- Collaborated with executive leadership on long-term goal setting initiatives for continued success.
- Addressed any facility maintenance issues promptly; coordinating repairs or maintenance services as needed.
- Monitored inventory levels for office supplies; proactively ordering when necessary.
- Completed assessments of bad debt, labor costs, operating expenses and other areas of importance.
- Oversaw financial operations such as accounts receivable, accounts payable and payroll.
Certified Medication Technician
Certus
Mount Dora, Florida
10.2022 - 12.2023
- Administered medications according to established protocols and guidelines.
- Monitored patient vital signs and reported significant changes to nursing staff.
- Maintained accurate medication records and documentation for compliance.
- Assisted in training new staff on medication administration procedures.
- Collaborated with healthcare team to ensure optimal patient care and safety.
- Maintained accurate records of dispensed medications, ensuring timely refills and proper disposal of expired or unused medications.
- Participated in regular training sessions to stay up-to-date on current medication guidelines, best practices, and regulatory requirements.
- Assisted in reducing medication errors by diligently cross-checking prescription information with patients'' medical histories.
- Improved patient care by accurately administering medication as prescribed and closely monitoring for side effects.
- Enhanced medication administration efficiency by maintaining an organized system for tracking patients'' medications and schedules.
- Contributed to a safer healthcare environment by reporting any observed adverse reactions or medication discrepancies promptly.
- Collaborated with nursing staff to ensure proper dosage, timing, and documentation of administered medications for optimal patient outcomes.
- Consistently maintained a professional demeanor when interacting with patients, families, coworkers, and supervisors alike, fostering a positive work environment.
- Supported patients'' well-being by answering questions about their medications and educating them on potential side effects or interactions.
- Served as a reliable resource for new hires, providing guidance and support on medication technician procedures and expectations.
- Promoted patient satisfaction through compassionate communication and personalized attention during medication administration rounds.
- Continuously sought opportunities for personal growth by attending industry conferences and workshops, staying informed about the latest advancements in medication therapy.
- Ensured strict adherence to infection control protocols during medication administration procedures to minimize cross-contamination risks.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Monitored medication storage area to maintain medication security and control.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Reordered medication to maintain adequate supply.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Turned and repositioned patients to prevent bedsores.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reviewed patient progress to document effects of any prescribed medication.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Caregiver
Certus
Mount Dora, Florida
05.2022 - 12.2023
- Assisted clients with daily living activities, enhancing quality of life and promoting independence.
- Administered medications as prescribed, ensuring compliance with healthcare guidelines.
- Maintained accurate documentation of client care and progress notes for effective communication.
- Implemented personalized care plans by collaborating with healthcare professionals and families.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Developed engaging activities to stimulate cognitive function and enhance social interaction among clients.
- Trained new caregivers in best practices for patient care and safety protocols.
- Provided companionship and emotional support, fostering positive relationships with clients.
- Monitored client health status, reporting changes to appropriate medical personnel promptly.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Provided safe mobility support to help patients move around personal and public spaces.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Completed regular check-ins and progress report for each client.
- Recorded status and duties completed in logbooks for management.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Home Healthcare - Private
Joyce Delabar
Eustis, Florida
01.2019 - 04.2022
- Provided compassionate and personalized in-home care to elderly and disabled clients, ensuring their comfort and safety.
- Monitored vital signs and administered medications accurately, adhering to prescribed schedules and protocols.
- Educated clients and families on health management techniques and preventive care to promote independence and well-being.
- Responded promptly to emergencies and changes in patient conditions, coordinating with healthcare providers for timely interventions.
- Demonstrated strong interpersonal skills to build trust and rapport with clients, fostering a supportive and respectful care environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Criminology
Seminole State College
Longwood, Florida01.2015
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Maynard Evans High School
Orlando, Florida01.1987
Skills
- Operations management
- Staff training and development
- Staff leadership
- Payment processing
- Business analysis
- Organizational development
- Business administration
- Human resources management
- Accounts receivable operations
- Office administration
- Payroll management
- Administrative support
Accomplishments
National Institute for Dementia Care Certified
- Achieved certification through the Institute of Certified Professional.
- BLS/ CPR Certified
- Alzheimer's Association Champion
Certification
National Institute for Dementia Professionals
BLS/ CPR
LANGUAGES
English
Timeline
Business Office Director
Certus Mt Dora
12.2023 - 06.2026
Certified Medication Technician
Certus
10.2022 - 12.2023
Caregiver
Certus
05.2022 - 12.2023
Home Healthcare - Private
Joyce Delabar
01.2019 - 04.2022
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Maynard Evans High School
Correctional Officer Sergeant
State of Florida
Criminology
Seminole State College