Lisa Enz
Farr West,UT
Summary
Dynamic professional with experience in data entry and verbal communication at Snowbasin Ski Resort and Shepherd Orthodontics. Proven track record in enhancing customer satisfaction through effective problem-solving and collaboration. Recognized for maintaining productivity in office environments and delivering exceptional patient care during orthodontic procedures. Highly reliable with strong organizational and multitasking skills, adept at managing schedules and supporting daily administrative tasks.
Overview
25
25
years of professional experience
Work History
Office Clerk
Snowbasin Ski Resort
10.2024 - Current
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
Orthodontic Assistant
Shepherd Orthodontics
02.2000 - 11.2024
- Prepared patients for orthodontic procedures, performing tasks such as tightening braces and conducting preliminary examinations.
- Educated patients on oral hygiene practices tailored to orthodontic treatments.
- Captured x-rays, photographs, and impressions of patients' teeth and mouth.
- Provided chairside assistance during complex orthodontic procedures, including bracket placements and adjustments.
- Addressed patient discomfort promptly, enhancing overall satisfaction with treatments.
- Managed emergency situations effectively, delivering immediate care before consulting the orthodontist.
- Scheduled appointments and conducted follow-up communications with patients.
- Contributed to team collaboration by sharing insights on patient care improvements during staff meetings.
Skills
- Data entry and chart management
- Verbal communication
- Team collaboration
- Orthodontic procedures
- Patient care and adjustments
- Emergency response in orthodontics
- Clinical efficiency in orthodontics
Timeline
Office Clerk
Snowbasin Ski Resort
10.2024 - Current
Orthodontic Assistant
Shepherd Orthodontics
02.2000 - 11.2024
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