Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lisa Findura

Strongsville

Summary

Travel industry professional with a background in operational analysis and strategic planning, with experience in facilitating workshops to improve organizational alignment. Expertise in sales growth, account management, and client relationship development. Proven track record in designing tailored solutions that enhance customer satisfaction and operational efficiency.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Travel Industry Consultant

Compass Point Consulting
Strongsville
01.2025 - 05.2025
  • Analyzed client needs to create tailored strategic recommendations and solutions.
  • Facilitated workshops with executive teams to align on key objectives and develop strategic initiatives.

Senior VP of Operations

KHM Travel Group
Brunswick
05.2009 - 01.2025
  • Executive Team Leader
  • Conducted regular reviews of business operations, identified areas for improvement, and proposed solutions.
  • Provided strategic guidance to executive team on operational decisions and initiatives, influencing key outcomes and driving alignment across functions.
  • Guided cross-functional teams in executing large-scale projects within timelines, ensuring project goals were met and stakeholder expectations were managed.

Senior Flight Attendant

United Airlines/Pan American Airways
Washington Dulles
04.1989 - 11.2011
  • Delivered exceptional customer service during flights, enhancing passenger satisfaction and comfort.
  • Collaborated with flight crew to streamline cabin operations and improve overall service delivery.
  • Ensured passenger and crew safety by strictly adhering to airline and federal aviation regulations.

Education

Travel Agency Operations And GDS Management

Southeastern Travel Academy
Orlando, FL
01-1989

Skills

  • Client consultation
  • Travel regulations
  • Customer relationship management
  • Project management
  • Operational analysis
  • Strategic planning
  • Leadership Development

Certification

Certified Clifton Strengths Leadership Consulting

Timeline

Travel Industry Consultant

Compass Point Consulting
01.2025 - 05.2025

Senior VP of Operations

KHM Travel Group
05.2009 - 01.2025

Senior Flight Attendant

United Airlines/Pan American Airways
04.1989 - 11.2011

Travel Agency Operations And GDS Management

Southeastern Travel Academy
Lisa Findura