Melissa Cox
Randleman,NC
Summary
Sales-oriented travel consultant specializing in leisure and business travel. Proven ability to conduct thorough research and deliver exceptional client experiences. Extensive background in business sales and marketing within e-commerce. Committed volunteer with local animal rights organizations, advocating for animal welfare and rescue efforts.
Overview
16
16
years of professional experience
4
4
Certifications
Work History
Travel Agent
Business Owner
Randleman, NC
09.2019 - Current
- Designed customized travel itineraries for diverse client needs.
- Researched and recommended travel destinations based on client preferences.
- Coordinated bookings for flights, hotels, and transportation services.
- Researched availability of airfare and hotel rooms using reservation systems.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Processed payments from clients via cash or credit cards.
- Developed relationships with suppliers including airlines, hotels, cruise lines, tour operators, and travel insurance companies to secure discounted rates for customers.
- Suggested additional services such as car rentals or activities that would enhance a customer's trip.
- Provided detailed information about destinations such as climate conditions or points of interest at requested locations.
- Managed client inquiries and resolved issues promptly and professionally.
- Developed promotional materials to attract new customers effectively.
- Maintained up-to-date knowledge of industry trends and travel technology tools.
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
Ecommerce Sales
Blue Bottle Flea
Randleman, North Carolina
01.2010 - 01.2022
- Monitored ecommerce sales performance in order to optimize online strategies.
- Analyzed sales data to identify areas of improvement in terms of product offerings or pricing strategies.
- Developed customer relationships by providing superior customer service.
- Completed paperwork related to sales transactions accurately and efficiently.
- Developed product descriptions that enhanced customer understanding and appeal.
- Packaged products for safe shipment and delivery, ordered inventory and supplies.
- Achieved cost-savings by developing functional solutions to problems.
Education
Associate of Arts - Business Administration And Management
Randolph Community College
Asheboro, NCSkills
- Customer service
- Client relationship building
- Travel industry expertise
- Social media
- Organizational skills
- Time management abilities
- Project management
- Relationship building
- Travel coordination
- E-commerce strategies
- Marketing techniques
- Sales optimization
- Client consultation
- Company branding
- Travel research
- Administrative tasks
- Insurance arrangement
- Itinerary planning
- Retail sales
Websites
Certification
Carnival Cruise Line Certified Travel Advisor
Affiliations
Volunteer, Carolina Boxer Rescue
Timeline
Travel Agent
Business Owner
09.2019 - Current
Ecommerce Sales
Blue Bottle Flea
01.2010 - 01.2022
Associate of Arts - Business Administration And Management
Randolph Community College