Lisa Finnell
Reflections Dayspa
5
years of professional experience
Experienced Customer Service and Claims Specialist known for combining analytical skill, emotional intelligence, and clear communication to resolve complex problems efficiently. Solution-oriented and committed to delivering an exceptional customer experience, with the ability to work independently or collaboratively to achieve performance goals.
Work History
Esthetician
9 Months- Delivered personalized skincare consultations to enhance client satisfaction and address individual skin concerns.
- Performed a variety of facials, body treatments, and waxing services to meet diverse client needs.
- Utilized advanced skincare products and techniques to improve treatment effectiveness and client outcomes.
- Maintained cleanliness and organization of treatment rooms, ensuring compliance with health and safety standards.
Product Support
3 Months- Provided expert guidance on TurboTax software features and usage for customers.
- Assisted customers in resolving technical issues with tax preparation software.
- Enhanced product usability by identifying and addressing customer needs through extensive research and analysis.
- Developed instructional materials for users to improve understanding of tax filing procedures.
Customer-Facing Skincare Specialist
11 Months- Managed scheduling, product sales, and client follow-ups while maintaining strong organizational skills.
- Resolved client concerns professionally and collaboratively, demonstrating effective communication and problem-solving.
- Provided personalized consultations, treatments, and recommendations, ensuring excellent client experiences and repeat business.
Claims Specialist WFH
10 Months- Assessed damages associated with claims and conducted negotiations to settle. Logged file notes, stored electronic documents and keyed claim details in system to manage record-keeping.
- Completed accurate calculations of premiums, refunds and adjustments in line with insurance rate standards.
Claims Representative WFH
7 Months- Verified correct coding of procedures and entered claims into system.
- Reviewed submitted claims information to select correct procedure and diagnosis codes. Obtained supporting documentation from the claimants and their representatives and transferred to vendor partners.
Investment Services Processor
9 Months- Analyzing and processing checks for clients and distributing the accurate percentage into the correct investment account.
- Providing service to shareholders and financial planners throughout the country.
Education
- Esthetics
High School Diploma
Skills
Active listening
Critical thinking
Customer service excellence
Trained in Salesforce
Conflict Resolution
Detail oriented
Conflict Resolution
Microsoft Word
Data verification
Solution oriented
Timeline
Esthetician
Reflections Dayspa
01.2026 - 10.2026Read More
Product Support
TurboTax
01.2026 - 04.2026Read More
Customer-Facing Skincare Specialist
Half Moon Studio
01.2025 - 12.2025Read More
Claims Specialist WFH
State Farm
04.2023 - 02.2024Read More
Claims Representative WFH
Sedgwick
08.2022 - 03.2023Read More
Investment Services Processor
Capital Group
09.2021 - 06.2022Read More
Phoebus High School
High School Diploma
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Tricoci University
from Esthetics
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