Lisa Fisher
Billerica,MA
Summary
Adept Medical Receptionist with a proven track record at Dr. Jack Chang M.D., excelling in patient coordination and front desk operations. Demonstrated expertise in medical terminology and insurance eligibility, enhancing patient experience and office efficiency. Skilled in maintaining confidentiality and serving as an effective pharmacy liaison, embodying exceptional telephone etiquette and prior authorization skills. Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.
Overview
13
13
years of professional experience
Work History
Medical Receptionist
Dr. Jack Chang M.D.
Lowell, MA
08.2011 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Prior authorization specialist.
- Pharmacy liaison.
- Expert knowledge of cover my meds.
Education
High School Diploma -
Burlington High School
Burlington, MA06.1999
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Prior authorization specialist
- Pharmacy knowledge
- Insurance eligibility
- Cover my meds
- Prompt PA
Timeline
Medical Receptionist
Dr. Jack Chang M.D.
08.2011 - Current
High School Diploma -
Burlington High School