Overview
Work History
Education
Timeline
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Lisa Fitzgerald

Williston,VT

Overview

34
34
years of professional experience

Work History

Flight Attendant

JetBlue Airlines
02.2002 - Current
  • Ensured safety and comfort of customers onboard aircraft.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Completed pre-flight safety checks to reinforce passenger safety.
  • Demonstrated knowledge of aircraft safety features and emergency equipment.

Airport Customer Service Agent

JetBlue Airlines
08.2000 - 02.2002
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • Coordinated with ramp agents to successfully store, remove and transport customer baggage.
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Used airline computer system to create airline tickets and boarding passes.
  • Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.

Airport Customer Service Agent

Precision Airways
03.1990 - 02.1991
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • Coordinated with ramp agents to successfully store, remove and transport customer baggage..
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Marshaled aircraft and loaded baggage.

Education

High School Diploma -

Craftsbury Academy
Craftsbury Common
06.1981

Timeline

Flight Attendant

JetBlue Airlines
02.2002 - Current

Airport Customer Service Agent

JetBlue Airlines
08.2000 - 02.2002

Airport Customer Service Agent

Precision Airways
03.1990 - 02.1991

High School Diploma -

Craftsbury Academy

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Lisa Fitzgerald