Lisa Fitzgerald
Williston,VT
Overview
34
34
years of professional experience
Work History
Flight Attendant
JetBlue Airlines
Boston, MA
02.2002 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Completed pre-flight safety checks to reinforce passenger safety.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
Airport Customer Service Agent
JetBlue Airlines
Burlington, VT
08.2000 - 02.2002
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Used airline computer system to create airline tickets and boarding passes.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
Airport Customer Service Agent
Precision Airways
Berlin, Vermont
03.1990 - 02.1991
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage..
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Marshaled aircraft and loaded baggage.
Education
High School Diploma -
Craftsbury Academy
Craftsbury Common06.1981
Timeline
Flight Attendant
JetBlue Airlines
02.2002 - Current
Airport Customer Service Agent
JetBlue Airlines
08.2000 - 02.2002
Airport Customer Service Agent
Precision Airways
03.1990 - 02.1991
High School Diploma -
Craftsbury Academy