Lisa Flournoy
Gillespie,IL
Summary
Dynamic Account Specialist with a proven track record at Hortica Insurance, excelling in client engagement and account administration. Leveraged strong problem-solving abilities to enhance service delivery and implemented process improvements, achieving increased efficiency. Recognized for exceptional communication skills and attention to detail, ensuring high customer satisfaction and effective account management.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Account Specialist - CL
Hortica Insurance
Edwardsville, IL
09.1992 - Current
- Managed client accounts, ensuring accurate policy details and prompt responses to inquiries.
- Assisted in processing claims, facilitating timely resolution and customer satisfaction.
- Coordinated communication between clients and underwriting teams to streamline account management.
- Developed training materials for new staff on insurance products and services offered by Hortica.
- Analyzed client needs to recommend appropriate coverage options and enhance service delivery.
- Maintained up-to-date knowledge of industry regulations and best practices to ensure compliance.
- Implemented process improvements that increased efficiency in account handling procedures.
- Completed routine and complex account updates to resolve problems.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
Education
Psychology & Sociology
Southern Illinois University, Edwardsville
Edwardsville, ILAssociate of Science - General Studies
Lewis And Clark Community College
Godfrey, ILHigh School Diploma -
Gillespie High School
Gillespie, IlSkills
- Account administration
- Customer relationship development
- Document management
- Microsoft office proficiency
- Customer engagement
- Account updating
- Billing resolutions
- Client engagement
- Documentation skill
- CRM software
- Territory growth
- Issue investigations
- Excellent communication
- Interpersonal communication
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Customer satisfaction
- Organizational skills
- Effective communication
Certification
Associate in Insurance Services
Associate in Customer Service
Certified Insurance Service Representative
Certified Insurance Counsellor
Timeline
Account Specialist - CL
Hortica Insurance
09.1992 - Current
Psychology & Sociology
Southern Illinois University, Edwardsville
Associate of Science - General Studies
Lewis And Clark Community College
High School Diploma -
Gillespie High School