Lisa Fortin

I have maintained recurring payment files.

Processed recurring payments.

Taken over the Office of Cannabis Policy disclosure process.

Responsible for retrieving voicemails and distributing to the correct person.

Responsible for retrieving Electronic faxes and distributing to the correct department and person.

Notified the correct group that a lottery check was available. Inserted check and individual information into a spreadsheet. When check was received, prepared a payment voucher for processing.

I am the back up for Tax Clearance Letters.

Look for Unallocated Payments in our new systems, then forward them to a supervisor.

Performed the Small Balance and Credits Process and forwarded results to manager.

Retrieved Lien paperwork from an officer, contacted Lien coordinator paperwork was ready for pickup.

Distribute unassigned cases to examiners.

I was responsible for applying all AR payments from checks, wires and ACH. Helping customers with problems with their account. Resending invoices and statements. Place payments on credit cards for customers. I was responsible for charging certain customers credit cards each month for their balance on their account. I was responsible for purging check remittances, credit card remittances and checks. I open new accounts. I resolved problems with our gift certificates. I made the bank deposit weekly from our retail store. Replenish the cash for the retail store. I was responsible for taking on the duties of the other AR Clerk when they are on vacation. We use Microsoft Great Plains and Host Access systems.

• Balanced staff and vault at end of day and secured monies in accordance with established procedures.
• Performed vault, alarm and door duties to facilitate opening and closing of operations.
• Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
• Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
• Complied with security and internal control procedures.
• Investigated staff out-of-balance conditions.
• Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
• Properly processed deposits, withdrawals and payments for average of 150 customers daily.
• Assisted customers with banking needs and inquiries.
• Counted, verified and handled bank deposits and armored car transactions.
• Processed wide variety of retail banking transactions for personal and commercial customers.
• Referred customers to other banking departments for specialized services.

• Balanced staff and vault at end of day and secured monies in accordance with established procedures.
• Performed vault, alarm and door duties to facilitate opening and closing of operations.
• Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
• Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
• Complied with security and internal control procedures.
• Investigated staff out-of-balance conditions.
• Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
• Properly processed deposits, withdrawals and payments for average of 150 customers daily.
• Assisted customers with banking needs and inquiries.
• Counted, verified and handled bank deposits and armored car transactions.
• Processed wide variety of retail banking transactions for personal and commercial customers.
• Referred customers to other banking departments for specialized services.