Lisa Foster
Bloomington,IL
Summary
Growth-minded and collaborative insurance professional with years of experience. Proven record of successfully resolving problems. Skilled at managing multiple priorities with competing deadlines while ensuring ontime completion. Driven to meet and exceed business goals in an organized and professional manner. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Assistant Life Insurance Claims Analyst
Principal Financial Services
Des Moines, IA
01.2023 - 10.2023
- Communicated information to employers, employees, and beneficiaries through phone, email, text, and letters.
- Maintain compliance with regulations, services timing, and quality guidelines.
- Regularly monitor and follow up on outstanding items.
- Expediting decision-making by obtaining, analyzing, and investigating death certificates, beneficiary designations.
- Financial and contractual information to make informed decisions
- Ensuring clients understood company positioning by providing updates on policy provisions, claim decisions, status, and other facets of claim process.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Interacted with clients and employees, which helped cultivate positive working relationships.
- Examined claims forms and other records to determine insurance coverage.
ID Card Analyst
Equity Staffing
Englewood, CO
01.2022 - 01.2023
- Managed business activities, including enrolling client memberships into claims system.
- Execute business processes related to set up, testing, and production of company ID card key accounts
- Supported execution of end-to-end ID card production activities and escalated identified issues to senior management
- Created and maintained process documentation for standard operating procedures
- Ensuring compliance with policies, administration, service level agreements, procedures, protocols, and security guidelines
- Identifying problems with live cards and correcting them within system; coordinating with other departments to correct data.
- Validated results and performed quality assurance to assess accuracy of data.
Caregiver
Foster Inc.
Bloomington, IL
01.2021 - 01.2022
- Managed incoming mail, bills, and invoices and took appropriate actions as needed
- Maintained clean, valid driver's license and access to reliable transportation.
- Promote health and emotional well-being by providing compassionate and patient-focused care
- Preventing scheduling conflicts by maintaining family's schedule and organizing events accordingly
- Entrusted to manage confidential and sensitive situations professionally.
- Forging professional and courteous working relationships with key individuals.
Property Claims Specialist
State Farm
Bloomington, IL
01.2018 - 01.2021
- Determined liability coverage and analyzed documentation from police and healthcare providers to better understand damages incurred.
- Investigated claims and accident information to provide solutions and resolve problems that arose
- Identifying and classifying damages for customer claims by conducting property investigations
- Resolving secondary concerns by evaluating investigation reports and documents
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Business Analyst
State Farm
Bloomington, IL
01.2005 - 01.2018
- Driving results and summarizing info into informative presentations by analyzing key aspects of business.
- Forging relationships supporting mutually beneficial interests by meeting with stakeholders regularly.
- Transforming business direction by prioritizing customers and implementing changes based on feedback obtained.
- Enabled business to achieve its goals by analyzing and resolving issues impacting operations.
- Analyzed and assessed functional and organizational activities.
- Maintained strong working knowledge of ERP, CRM and business intelligence tools and operational features.
Education
Bachelor of Science -
Illinois State University
Normal, ILAssociate of Arts -
Midstate College
Peoria, ILCertified SAFe 4 Scrum Master -
Scaled Agile Incorporated
OnlineSkills
- Microsoft Office Suite
- SharePoint
- CSM
- PeopleSoft
- DOS-Based Systems
- Jira
- Continuous Improvement Process
- Insurance claims analysis
Timeline
Assistant Life Insurance Claims Analyst
Principal Financial Services
01.2023 - 10.2023
ID Card Analyst
Equity Staffing
01.2022 - 01.2023
Caregiver
Foster Inc.
01.2021 - 01.2022
Property Claims Specialist
State Farm
01.2018 - 01.2021
Business Analyst
State Farm
01.2005 - 01.2018
Bachelor of Science -
Illinois State University
Associate of Arts -
Midstate College
Certified SAFe 4 Scrum Master -
Scaled Agile Incorporated