Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deandre Scott

Elizabeth,NJ

Summary

At Patel Sales, excelled as a Customer Service Representative by adeptly handling high-stress situations and resolving customer complaints, enhancing loyalty and repeat business. Leveraged critical thinking and call center experience to efficiently manage customer inquiries, significantly improving resolution times and satisfaction levels. Demonstrated exceptional problem-solving abilities and active listening, ensuring positive customer experiences. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Patel Sales
06.2022 - 11.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Associate of Science - Computer Science

Kean University
Union, NJ

High School Diploma -

North Brunswick High School
North Brunswick
06.2007

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Customer Service Representative

Patel Sales
06.2022 - 11.2023

Associate of Science - Computer Science

Kean University

High School Diploma -

North Brunswick High School
Deandre Scott