Lisa Gambrel
Iron City,TN
Summary
Dedicated client service representative with a strong focus on effective communication, problem-solving, and confidentiality. Proven ability to manage client inquiries and enhance service delivery.
Overview
10
10
years of professional experience
Work History
Client Service Representative
Datavant
Remotely
08.2022 - Current
- Delivered exceptional client support through effective communication and problem-solving techniques.
- Managed client inquiries using CRM software to enhance service delivery and response times.
- Collaborated with cross-functional teams to streamline processes and improve client satisfaction metrics.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
Client Service Representative
CIOX HEALTH, Health Information Managment
Lawrenceburg, TN
02.2016 - 02.2021
- Developed training materials for new staff, enhancing onboarding efficiency and knowledge retention.
- Analyzed client feedback to identify areas for service improvement and implement actionable strategies.
- Facilitated regular follow-up communications with clients to ensure ongoing satisfaction and engagement.
- Resolved complex client issues by leveraging product knowledge and resourcefulness in real-time situations.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
Education
High School Diploma -
Belleville High School
BellevilleSkills
- Customer support
- Meeting deadlines
- Data entry
- Microsoft office
- Computer skills
- Customer focus
- Call center experience
Timeline
Client Service Representative
Datavant
08.2022 - Current
Client Service Representative
CIOX HEALTH, Health Information Managment
02.2016 - 02.2021
High School Diploma -
Belleville High School