Lisa Garris
Hampshire,IL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
After Sales Administrator
Thomas Processing
03.2022 - Current
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Streamlined administrative processes for increased efficiency, implementing an organized filing system for easy access to documents.
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Maintained accurate records of client interactions in CRM &/or SAP system for better tracking of communications history and future actions needed.
- Work directly with Accounting to issue final invoices.
Server
River Street Tavern
11.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Aliano's Ristorante
04.2023 - 11.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Document Control Manager
TRICOR Systems Inc.
10.2005 - 04.2022
- Improved document control processes by implementing an electronic file management system, optimizing workflow and reducing retrieval time.
- Established a comprehensive document organization structure for easy access and retrieval, increasing overall efficiency within the department.
- Collaborated with cross-functional teams to ensure timely document review and approval, streamlining project completion times.
- Conducted regular audits on controlled documents, maintaining compliance with company policies and regulatory requirements.
- Worked closely with project managers to identify required documentation and establish deadlines, ensuring timely submission of deliverables.
- Coordinated the distribution of controlled documents to relevant parties both internally and externally while maintaining strict confidentiality protocols.
- Performed thorough quality checks on submitted documents, ensuring accuracy and consistency in formatting and content.
- Managed the archival process for obsolete documents in accordance with retention policies, preserving valuable storage space while adhering to legal requirements.
- Streamlined the request process for new or updated documentation by creating standardized forms/templates that expedited submission and review times.
Education
GED -
Elgin High School
Elgin, ILSkills
- Auditing Procedures
- Document Control Systems
- Document Management
- Records Management
- Self-Directed
- Attention to Detail
- Electronic Filing
- Analytical thinking
Certification
Food Handler Certificate - 3/23/2023 to 3/23/2026
On-Premise BASSET Alcohol Certification - 3/23/2023
Timeline
Server
River Street Tavern
11.2023 - Current
Server
Aliano's Ristorante
04.2023 - 11.2023
After Sales Administrator
Thomas Processing
03.2022 - Current
Document Control Manager
TRICOR Systems Inc.
10.2005 - 04.2022
GED -
Elgin High School