Lisa G. Hicks
Saint George,Ga.
Summary
To secure employment with an organization that leads to growth and development while using my skills and experience.
Customer Service Professional with strong focus on achieving results and team collaboration. Skilled in resolving customer issues, managing communications, and adapting to changing needs. Known for reliability, excellent interpersonal skills, and ability to foster positive relationships. Prepared to make significant impact in customer service operations.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Daily's Dash
Jacksonville Florida
02.2026 - Current
- Assisted management with daily operations and staff coordination to support workflow efficiency.
- Aided in managing inventory processes to align stock levels with operational needs.
- Trained new employees on company policies and customer service protocols to elevate performance.
- Supported implementation of scheduling systems to enhance staff coverage during peak periods.
- Helped customers with inquiries and resolved issues quickly to improve satisfaction.
- Maintained accurate cash drawer to ensure balanced transactions at shift end.
- Collaborated with team members to streamline checkout procedures during busy hours.
- Educated new staff on operational practices and customer service standards.
- Implemented cash handling procedures to reduce discrepancies and losses.
- Greeted customers entering the store and responded swiftly to their needs.
- Welcomed customers and assisted in identifying their requirements.
- Worked flexible hours and additional shifts to accommodate business needs.
- Operated cash register for cash, check, and credit card transactions with high accuracy levels.
- Built relationships with customers to promote repeat business.
- Maintained balanced cash drawer to guarantee accurate accounting at shift end.
- Assisted customers in completing purchases, locating items, and joining reward programs.
- Resolved customer complaints professionally, enhancing customer relations and loyalty.
Grocery Store Associate
Winn Dixie MacClenny Florida
MacClenny, Florida
10.2024 - 2026
- Helping customer’s making sure they get quality merchandise and superior customer service.
- Pricing the store and making sure the correct prices are on items.
- Resetting shelf's making sure items are in the correct facing on the shelves.
- Assisted customers with inquiries and product selections to enhance satisfaction.
- Helping customer’s when needed to make sure their experience is over and beyond customer service.
- Collaborated with team members to ensure efficient store merchandising and presentation.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Looking for employment Fulltime to grow with a company to use my skills.
Office Assistant II
AJM Packaging Corporation, Inc.
04.2017 - 02.2023
- Efficiencies for production before a deadline in the am.
- Inventory of labels for production line and office products.
- Ordered inventory as needed.
- Entered requisitions and received in inventory for office and the plant.
- Employee packets for new employees and applications for hiring.
- Making sure employees had correct safety gear for the plant.
- Graphics for the production in the plant which was thru Power Point.
- Production numbers for the plant daily, weekly, monthly, yearly on excel spreadsheets.
- Whatever the plant needed to run high productivity.
- Worked as a team and was crossed trained in several areas.
- Organized and maintained filing systems, improving document retrieval processes.
- Assisted in maintaining inventory records, supporting supply chain management efforts.
- Developed training materials for new hires, standardizing onboarding procedures across the office.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Reason for leaving closer to home
Front Assistant
Oak Tree Café
St. George, Georgia
09.2010 - 04.2017
- Worked in Kitchen preparing orders for Dine in customers and Drive Thru.
- Prepared orders using Flat Top Grille/ 6 Burner Stove / Deep Fryers.
- Was in charge for making weekly delivery from suppliers
- Kept accurate readings of Coolers and Freezers.
- Keeping record keeping of payroll.
- Enhanced customer experience by resolving complaints and providing personalized service.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Facilitated smooth operation of office equipment, performing regular maintenance checks and troubleshooting issues.
- Reason for leaving needed full time
Front Desk Customer Service
University of Florida Jacksonville
Jacksonville, Florida
08.2005 - 07.2008
- Checking in and outpatients, collecting money, working up files for the next business day and making sure that insurance was active.
- Taking phone calls to schedule appointments for 5 different doctors.
- Taking care of problems for the patients, coping files, filing medical documentation.
- Closing out at the end of each day to make daily deposits and making sure that everything was ready for the next day.
- Retrieved patient medical records for physicians, technicians and staff.
- Prepared clinic charts for advance appointments and walk-ins.
- Assisted healthcare providers in locating necessary patient information quickly.
- Ensured all required documentation was included within each patient's file prior to archiving records.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
- Reason for leaving was the office was moving further away to far to drive
Education
High School Diploma -
Charlton County High School
01-1984
Skills
Customer service
Active listening
Customer relations
Call center experience
Computer proficiency
Critical thinking
Complaint handling
Payment processing
Microsoft outlook
Scheduling
Product knowledge
Appointment scheduling
Order processing
Administrative support
Microsoft PowerPoint
Clerical support
Filing
Coordination
Product and service solutions
Spreadsheets
Team leadership
Customer assistance
Cash handling
Cash handling and management
Cash register systems
Refunds and exchanges
Cash drawer balancing
POS system operations
Payment collection
ID verification
Daily reporting
Drawer balancing
Data entry
Liquor regulations and compliance
Liquor law compliance
Credit card processing
Disclaimer
Thank you for taking the time to consider me as a candidate.
Timeline
Assistant Manager
Daily's Dash
02.2026 - Current
Grocery Store Associate
Winn Dixie MacClenny Florida
10.2024 - 2026
Office Assistant II
AJM Packaging Corporation, Inc.
04.2017 - 02.2023
Front Assistant
Oak Tree Café
09.2010 - 04.2017
Front Desk Customer Service
University of Florida Jacksonville
08.2005 - 07.2008
High School Diploma -
Charlton County High School