Lisa Goad
Joplin,MO
Summary
* Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
* Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
* Committed to maintaining professional relationships to increase profitability and drive business results.
* Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
03.2018 - 02.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Tracked customer service cases and updated service software with customer information.
Pharmacy Technician
Price Cutter
05.2014 - 03.2017
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Education
No Degree - Pre Requisites
MSSU
Joplin, MOLPN Program - LPN
Franklin Technology Center
Joplin, MOMedical - Medical Office Assistant
Vatterott College - Joplin
Joplin, MOSkills
- Transaction Processing
- Data Management
- Money handling abilities
- 45 wpm Typing Speed
- Answering questions
- Problem-solving skills
- Written and oral communication
- Customer inquiries
- Inbound Phone Call Management
- Microsoft Office
- Technical Troubleshooting
- Issue and Complaint Resolution
- System Documentation
- Calm and Professional Under Pressure
- Building rapport
- LiveChat
Timeline
Customer Service Representative
Teleperformance USA
03.2018 - 02.2024
Pharmacy Technician
Price Cutter
05.2014 - 03.2017
No Degree - Pre Requisites
MSSU
LPN Program - LPN
Franklin Technology Center
Medical - Medical Office Assistant
Vatterott College - Joplin