Lisa Goldenstein
Frisco,TX
Summary
Results driven, transformational leader leading and growing organizations in the value based care space. Skilled in strategic planning, problem-solving, and communication with strong understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Regional Vice President
Signify Health, A CVS Company (FKA Caravan Health)
Frisco, TX
10.2021 - Current
- Align organizational objectives with the company mission to increase business growth and integrate work strategies.
- Contribute to developing highly effective segmentation strategy; employ targeted, data-informed approach to engage with healthcare organizations and drive performance to achieve corporate goals
- Initiate strategy to drive company growth and increase market share and profitability
- Formulate and execute strategic initiatives to improve product offerings
- Point of contact for C-Suite member relationship, managing risk, compliance, and contract issues
- Communicate business performance, forecasts, and strategies to Executive Leadership team
- Establish and maintain strong relationships with strategic partners
- Lead in matrix partnership to Regional Manager and Population Health Managers
- Achieved $138MM+ in gross savings and $59MM+ in shared savings (2021) for ACO providers
Director, Practice Transformation
Caravan Health, A Signify Health Company
Frisco, TX
01.2018 - 08.2021
- Led team of 10 Nurses to provide operational support for Clinical Practice team, drive continuous improvement initiatives, and achieve KPI objectives
- Worked closely with organizational leadership to guide operational strategy
- Optimized operational processes using analytic tools to address client-specific metrics
- Managed daily operations while monitoring and evaluating the effectiveness of remote clinical to foster increased productivity
- Developed onboarding process for new clinical staff. Mentored and coached team members to optimize performance in meeting organizational goals
- Achieved 85% retention rate for direct reports
Principal Clinical Practice Improvement Manager
Caravan Health
Frisco, TX
03.2016 - 12.2018
- Managed portfolio of 38-50 clinical practices across 12 states throughout Southwest region
- Coached and mentored clinical practices; held them accountable against key performance objectives
- Led development, production, and execution of multiple workshops and national webinars in Annual Wellness Visits, Documentation, Coding, Chronic Care Management, and post-acute care.
- Achieved 4.6 Facilitator score and 9.4 Voice of Customer score, well ahead of 4.19 and 8.68 corporate averages
- Established cadence of meetings with clinical practices to diversify their portfolio of available care management programs and maximize adoption of preventative services
- Consistently exceeded corporate ratings for calls and clinical outcomes
Supervisor, Post-Anesthesia Care Unit
Sierra Surgery Hospital
Carson City, NV
01.2013 - 02.2016
- Led team of 15-20 Nurses in fast-paced acute critical care post-operative unit with 85% retention rate for nursing team
- Created emergency nursing policies and procedures
- Developed, monitored, and evaluated patient care processes and outcomes by ensuring effective delivery of competent, compassionate, and efficient care
- Developed and facilitated skills and competency testing for clinical staff to ensure care was medically appropriate, high quality, and cost-effective
- Member of the Nursing Advisory Committee and Medical Administration Record Committee
Education
Master of Health Administration -
Capella University
Minneapolis, MN04.2021
Bachelor of Science - Nursing
Chamberlain University College of Nursing
Downers Grove, IL12.2009
Skills
- Strategic Planning and Execution
- Strategic Networking
- Clinical Operations Management
- Cross-Functional Collaboration
- Process Improvement and Optimization
- Implementation Management
- Corporate Strategy and Development
- Analytical and Critical Thinker
- Project Management Oversight
- Change and Growth Management
- Sales Growth
- Results Driven
- Industry Expertise
- Management Team Leadership
- Employee Motivation and Performance
Certification
Licensed Registered Nurse (Compact State Licensure, Texas 807288)
Timeline
Regional Vice President
Signify Health, A CVS Company (FKA Caravan Health)
10.2021 - Current
Director, Practice Transformation
Caravan Health, A Signify Health Company
01.2018 - 08.2021
Principal Clinical Practice Improvement Manager
Caravan Health
03.2016 - 12.2018
Supervisor, Post-Anesthesia Care Unit
Sierra Surgery Hospital
01.2013 - 02.2016
Master of Health Administration -
Capella University
Bachelor of Science - Nursing
Chamberlain University College of Nursing
Licensed Registered Nurse (Compact State Licensure, Texas 807288)
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