Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Goodwyn

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Patient Support Specialist

ConnectiveRx
Fairfield, NJ
05.2022 - 03.2023
  • Interacted with patients, physicians, and pharmacies to assist with the enrollment of patients for copay assistance programs
  • Responded to inbound phone calls (as well as outbound calls) and claims to/ and from patients, physicians, and pharmacies
  • Referred requests for escalation as needed and engaged with other internal areas such as Program Management, IT and other Contact Center teams to resolve issues
  • Provided program information, eligibility, reimbursement support, and general assurances of supporting client's copay assistance programs.

Customer Service Representative

Delta Dental Of NJ & CT
Parsippany, NJ
07.2018 - 07.2021
  • Assisted patients/policyholders with understanding personalized insurance coverage and benefits.
  • Verified patients coverage and benefits to providers, verbally, via email
  • Communicated with other internal departments to resolve issues and concerns of policyholders and dental offices
  • Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.

Customer Service Sales Representative

Safilo USA
Secaucus, NJ
01.2011 - 07.2018
  • Processed all new orders, order changes, cancellations and other order related requests from customers
  • Answered customer inquiries regarding order status, shipping, receiving dates, expediting and pricing
  • Developed a comprehensive knowledge of products to better assist customers with informed recommendations.
  • Functioned as a liaison between customers and organizational departments to investigate customers complaints and problems to reach a successful resolution
  • Maintained high levels of customer retention with proactive relationship-building strategies.

Customer Service Representative

PSE&G
Cranford, NJ
09.2007 - 04.2009
  • Answered calls to receive orders for installation, turn on, discontinuance in service or change.
  • Resolved billing or service complaints
  • Referred grievances to designated departments for investigation
  • Determined charges for service requested and deposits
  • Solicited sale of new or additional utility services and products
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

Montclair High School
Montclair, NJ
06.1993

Skills

  • Policy Adherence
  • Patient Relations
  • Telephone etiquette
  • Decision-making abilities
  • Conflict resolution
  • Organizational skills
  • Active listening
  • Team collaboration
  • Emotional intelligence
  • Computer literacy
  • Attention to detail
  • Problem-solving abilities
  • Call Center Experience
  • Microsoft Office Suite
  • Microsoft Outlook
  • Problem-Solving Abilities
  • Building Rapport
  • Account Management
  • Administrative Support
  • Customer Relationship Management (CRM)

Timeline

Patient Support Specialist

ConnectiveRx
05.2022 - 03.2023

Customer Service Representative

Delta Dental Of NJ & CT
07.2018 - 07.2021

Customer Service Sales Representative

Safilo USA
01.2011 - 07.2018

Customer Service Representative

PSE&G
09.2007 - 04.2009

High School Diploma -

Montclair High School

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Lisa Goodwyn