Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raven Jackson

Paterson,NJ

Summary

Efficient professional with proven analytical, communication, and leadership skills. Aiming to leverage my abilities to successfully fill the role at your company. Frequently praised as adaptable by my peers, I can be relied upon to help your company achieve its goals.

Overview

7
7
years of professional experience

Work History

Lead Support Associate

ConnectiveRx
04.2022 - Current
  • Mentored junior associates, fostering professional growth within the support team.
  • Exceeded performance targets consistently, receiving recognition from management for outstanding contributions as a lead support associate.
  • Demonstrated exceptional problem-solving skills, employing analytical thinking when addressing challenging situations or cases.
  • Maximized team efficiency, implementing process improvements based on analytics and feedback.

Counselor Aid

Turning Point
02.2021 - 03.2022
  • Participated in regular supervision meetings with lead counselor to discuss case updates, receive feedback on performance, and identify areas for professional growth.
  • Prepared reports summarizing client progress, challenges faced during treatment, and suggestions for continued growth upon completion of the program.
  • Enhanced client progress by implementing personalized counseling plans tailored to individual needs.
  • Promoted client empowerment through active listening techniques and providing resources for self-improvement opportunities outside of counseling sessions.

Customer Service Rep

Bioreference Laboratories
06.2018 - 02.2022
  • s.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Criminal Justice

Georgian Court University
Lakewood, NJ
12.2015

Skills

  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication

Timeline

Lead Support Associate

ConnectiveRx
04.2022 - Current

Counselor Aid

Turning Point
02.2021 - 03.2022

Customer Service Rep

Bioreference Laboratories
06.2018 - 02.2022

Criminal Justice

Georgian Court University

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