Lisa Gordon
Columbus,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Safelite Auto Glass
Columbus , Ohio
07.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate Of Arts And Sciences - Business Management
University of Phoenix
Tempe, AZ08.2014
Skills
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Understanding Customer Needs
- Microsoft Excel
- Microsoft Access
- Active Listening
- Customer Service and Assistance
- Microsoft Internet Explorer
- Strong Analytical and Problem-Solving Skills
- Inbound and Outbound Calling
- Microsoft Office
- Customer Inquiry Response
- Microsoft Outlook
- Information Inputting
- Time Management
- Telephone Management
- Reading Comprehension
- Answering Customer Questions
Timeline
Customer Service Representative
Safelite Auto Glass
07.2019 - Current
Associate Of Arts And Sciences - Business Management
University of Phoenix