Lisa Greene

Enhanced customer satisfaction through strong communication with clients and peers. Delivered comprehensive training to new agents on company policies and procedures as well as CRM systems like Microsoft applications, Sitelink, and Swivl. Successfully handled incoming calls for existing tenants and prospective customers wishing to rent or reserve units. Streamlined documentation of accounts and call transfers. Achieved seamless processing of payments via credit card.

• Assisted in visual merchandising to enhance customer experience and drive sales.
• Collaborated with team to maintain cleanliness and organization of merchandise displays.
• Transported merchandise to sales floor and restocked shelves, racks and bins.
• Answered customer questions regarding store merchandise, department information, and pricing.
• Greeted, serviced, and thanked all customers.

Organized store merchandise racks and displays to promote and maintain visually appealing environments.

• Managed guest check-ins and check-outs efficiently using hotel management software.
• Resolved guest inquiries and complaints, ensuring high levels of customer satisfaction.
• Coordinated room assignments and maintained accurate occupancy records for seamless operations.
• Oversaw cash handling procedures, balancing daily transactions with precision.
• Collected room deposits, fees, and payments.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
• Maintained a clean and organized front desk area, creating a welcoming environment for guests.
• Completed late check-ins and directed guests to rooms and facilities.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

• Assisted in developing strong product knowledge to effectively respond to customer questions and support sales efforts.
• Tracked customer interactions using CRM software to maintain accurate records and enhance follow-up procedures.
• Worked alongside colleagues to improve service delivery and consistently meet departmental sales goals.
• Guided new representatives on effective sales techniques and customer engagement methods.
• Addressed escalated customer concerns to improve overall satisfaction and build lasting client relationships.
• Cultivated customer loyalty through active listening and addressing individual needs.
• Applied CRM systems effectively to log customer interactions, ensuring precise records for future reference and follow-ups.

• Maintained adherence to gaming regulations and internal policies to uphold financial integrity.
• Assisted customers with inquiries to foster positive gaming experiences and enhance customer satisfaction.
• Processed currency exchanges with precision, documenting all transactions for audit readiness.
• Oversaw vault transactions with attention to detail, aligning operations with security protocols.
• Performed regular audits of vault inventory to ensure integrity and accountability.
• Counted bills in money machines and organized funds into cassette cases.
• Restocked all ticket redemption machines with the supervision of security personnel.