STEVE E. BOONE
Fremont
Summary
Experienced and reliable Inside Sale support, Customer Service, Account Manager with 20+ years in sales and business development in an extremely high-paced environment. Develop and implement strategic sales plans to achieve revenue targets and business objectives. Identify and cultivate new business opportunities by proactive prospecting and lead generation activities. Build and maintain strong relationships with customers, understanding their requirements to provide standard or customized solutions. Collaborate closely with internal teams, including product management, marketing, and customer support, to ensure alignment of sales strategies with market demands and customer needs. Negotiate pricing, terms, and contracts with customers to close sales agreements. Provide regular updates and reports on sales activities, pipeline status, and customer feedback to management. Highly organized and adaptable in a fast-moving environment.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
INR Inside Sales Service
Abbott Scientific
Livermore, CA
11.2024 - 05.2025
- Built a foundation for growth by assessing needs and introducing and implementing appropriate Acelis Connected Health tools and services, develops client communications/enrollment plans, and sets clear expectations for ongoing support. Inside Sales support. Managing 50+ customer accounts and client profiles. Previous sales and negotiating experience to overcome barriers. Inbound and Outbound Calls ranging 20 to 40 calls daily
- Cultivated relationships with clients, supported their needs, emphasized patient and clinical benefits of home monitoring, and developed a working business relationship by obtaining patient referral(s) for Acelis Connected Health services.
- Managed outbound and inbound client correspondence for prospects and existing clients, via telephone and email, while maintaining relationships, providing superior service. I would collect, receive, and record INR results and supply information and support regarding Acelis Connected Health offerings.
- Provided the physician with INR results based on clinic’s reporting preferences and as outlined by Acelis Connected Health policies and procedures. Resulting in remote monitoring program development and expansion.
- I would monitor and assists customers with adherence to prescribed test frequency. Informed clients with obtaining complete documentation to appropriately prescribe patients for Acelis Connected Health services. Educated our clients on the ongoing management of active patients including clinic and patient test reporting options, compliance process, and patient education materials.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Inside Sales Service Contract Sales- Account Management
Boston Scientific
Santa Clara, CA
05.2021 - 10.2024
- Identified expiring service contracts and warranties to initiate the sales renewal process. Uncover, identify, and target opportunities to increase the capture rate of the total capital Equipment portfolio.
- Generated and created quotes for service contract renewals, ensuring accuracy and competitiveness. Managing 50+ customer accounts and client profiles. Previous sales and negotiating experience to overcome barriers. Daily Inbound and Outbound Calls ranging 20 to 40 calls.
- Collaborated with Regional Managers, Territory Managers, and National Accounts Managers to identify decision makers within prospect accounts and strategize sales approaches. Assisted end-user and High-Level Accounts with troubleshooting-problem solving and Quality Controls analysis. Assisted in Business development opportunities to grow the current and existing business models.
- Ensured executed agreements were received, processed, and documented according to company policy.
- Provided weekly updates to management on sales progress, at-risk accounts, and sales forecasts.
- Helped to generate and provide Monthly/Quarterly Reports to facilitate product revenues. Maintained accurate records of sales opportunities and contract records and updated the company's database of prospects (Salesforce.com).
- Utilized technology to capture interaction activities both internally & externally.
- Provided advanced (or SME) service sales support and mentorship to other team members.
- Worked with leadership team to identify areas of process improvement. Supported management in the development of new team members.
- Forecasting- Report Management-Sales Quoting
- Microsoft Office (Excel, PowerPoint, Word), Data Entry
- Proficiency in CRM tools including Sales force (Sales force CPQ) Lead Generation and Cold calling Pivot tables and other programs and databases.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Inside Sales Support-Account Management
Thermo Fisher Scientific
Fremont, CA
02.2010 - 04.2021
- Worked on the front-lines as an essential supporting liaison to the Hospitals-Labs and Clinics providing COVID-19 test kits. Offering the labs support, solutions and up-to-the-minute updates in sharing critical test materials. Comfortable engaging with senior staff personal, including Directors-managers and other high-level officials
- Helped facilitate the growth of business for the Clinical Diagnostic Division of Thermo Fisher through various channels. Communicated with these various sales channels and their partners to grow the business. Sales increased on average 2% per year during my tenure.
- Sold to major markets and OEM's Roche- Abbott- Siemens. Hospitals Labs and Clinics nationwide.
- Set pricing and executed purchases that would eventually generate revenue for the sales teams.
- Responsible in managing 100+ accounts. Provided support to my field sales reps and their territories covering the United States.
- Called into 20 to 50 hospitals, labs and clinics a day to develop and maintain positive customer relations.
- Maintained account profiles by researching business opportunities, competitors, and trends within a territory.
- Maintained CRM (Salesforce.com) for contact management, pipeline, status and revenue forecast.
- Helped to generate and provide Monthly/Quarterly Reports to facilitate product revenues.
- Assisted end-user and High-Level Accounts with troubleshooting-problem solving and Quality Controls analysis. Assisted in Business development opportunities to grow the current and existing business models.
- Worked with leadership team to identify areas of process improvement. Supported management in the development of new team members.
- Utilized technology to capture interaction activities both internally & externally.
- Proficiency in CRM tools including Sales force (Sales force CPQ) Lead Generation and Cold calling Pivot tables and other programs and databases.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
Education
Associate of Science - Business Administration
San Jose State University
San Jose, CA06-1991
Skills
- Sales and Support Service Skills and Accomplishments
- Account Management: Managed and serviced customer accounts for major corporations including Thermo Fisher Scientific, LSI, and Hitachi Semiconductor Often exceeded quarterly goals by 85-90%
- Customer Relationship & Management (CRM) Currently working with Sales force and other customer CRM databases to develop, maintain and strengthen customer relations Supporting my field sales representatives with leads – key related data, contact management, pipeline status, and revenue forecasting
- Inbound/Outbound call matrix’s Sale support Proficient in making high volume calls Offering high-level accounts in the areas of product support Proactively managing calls to clients, customers and prospects to further build and retain the current and existing business Generate volumes from 20 up to 50 calls daily
- Salesforce CPQ Salesforce cloud Proficient Excel- Word Microsoft power point Offering high-level accounts in the areas of CRM Software Lead Generation Sales Strategy Negotiation Relationship management Pricing and Quoting
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Timeline
INR Inside Sales Service
Abbott Scientific
11.2024 - 05.2025
Inside Sales Service Contract Sales- Account Management
Boston Scientific
05.2021 - 10.2024
Inside Sales Support-Account Management
Thermo Fisher Scientific
02.2010 - 04.2021
Associate of Science - Business Administration
San Jose State University