Lisa Guerrette
Kingston,TN
Summary
Detail-oriented healthcare professional with 20+ years of experience in hospital and clinical settings. Skilled in patient registration, insurance verification, data entry, and healthcare communication. Adept at working in fast-paced medical environments while maintaining accuracy, confidentiality, and excellent patient service. Seeking a hospital or medical office registration role to leverage my administrative and customer service expertise.
Overview
22
22
years of professional experience
Work History
Customer Service / Pharmacy
Encompass Health Rehabilitation Hospital
Kingston, TN
04.2022 - 03.2025
- Front desk welcoming visitors and family members to the rehab facility
- Answered multi line phone line and transferred to appropriate department
- Verification of insurance coverage
- Actively monitors and operates the automated medication dispensing system (Pyxis)
- Manages patient demographics and inputs data into ACEIT and hospital information systems
- Communicates with doctors and healthcare providers to ensure accurate patient records and medications are reconciled accordingly
- Maintains and organizes medical records, documentation, and compliance reports
- Ensures adherence to HIPAA regulations and hospital policies regarding protected patient information
Call Center / Pharmacy Representative
Florida Cancer Specialists
Fort Myers, FL
11.2018 - 04.2022
- Assisted patients with medication orders, insurance verification, and funding assistance via various grants
- Provided customer service by coordinating medication deliveries and resolving patient inquiries
- Served as an advocate for all VA patients to ensure approval for their medications as ordered
Pharmacy Technician
LeeSar
Fort Myers, FL
02.2016 - 10.2018
- Managed inventory, prepared medications, and collaborated with medical staff to fulfill patient needs
- Organized the appropriate medications for surgery trays for the preparation of upcoming surgeries
- Collaborated with local hospitals via phone regarding completion status of the surgery trays to ensure timely pickup
Pharmacy Technician (PRN)
Lee Memorial Health System
Fort Myers, FL
01.2015 - 02.2016
- Verified insurance authorizations and ensured accurate processing of prescriptions
- Assisted with patient inquiries and medication distribution
- Specialized in the direct oversight of the mail-order program for current employees and their dependents for maintenance medications
ER Patient Registration
Lee Memorial Health Systems
Cape Coral, Florida
02.2003 - 11.2013
- Updated and maintained databases with current information.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Florida Registered Pharmacy Technician -
Heritage Institute
Fort Myers, FL10.2014
Skills
- Patient registration
- Data entry
- Insurance verification
- Billing support
- HIPAA compliance
- Patient confidentiality
- Medical record management
- Communication
- Customer service
- Patient interaction
- Healthcare applications
- Electronic records
- Administrative support
- Scheduling
Professional References
Available upon request.
Education Certifications
- Florida Registered Pharmacy Technician, RPT57663, 10/01/14, Heritage Institute, Fort Myers, FL
- Nationally Certified Pharmacy Technician
Timeline
Customer Service / Pharmacy
Encompass Health Rehabilitation Hospital
04.2022 - 03.2025
Call Center / Pharmacy Representative
Florida Cancer Specialists
11.2018 - 04.2022
Pharmacy Technician
LeeSar
02.2016 - 10.2018
Pharmacy Technician (PRN)
Lee Memorial Health System
01.2015 - 02.2016
ER Patient Registration
Lee Memorial Health Systems
02.2003 - 11.2013
Florida Registered Pharmacy Technician -
Heritage Institute
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