Lisa Hannah
Yucaipa,CA
Summary
Seasoned professional with extensive experience in financial processes, procurement, accounts payable, and data management. Adept at providing high-level analysis, reconciliation, and reporting to support organizational objectives. Proven ability to streamline operations, manage supplier agreements, and ensure compliance with policies and regulations. Skilled communicator with a strong focus on collaboration and driving operational excellence.
Overview
23
23
years of professional experience
Work History
Online Beauty Service & Selling Manager
Estee Lauder Companies
08.2023 - Current
- Supervise online division operations, ensuring optimal staff performance and adherence to organizational goals
- Deliver comprehensive financial and performance metric reports to leadership, including LivePerson and Virtual Consultation data
- Collaborate with leadership to develop and execute corporate initiatives, ensuring alignment with strategic priorities
- Troubleshoot and optimize program applications across multiple brands
- Lead weekly and monthly meetings to review directives and ensure consistent communication
Product Expert Coordinator
Estee Lauder Companies
10.2017 - 08.2023
- Conducted financial and operational reporting to optimize online consumer engagement and satisfaction
- Partnered with leadership to refine procurement and service policies, enhancing operational efficiency
- Championed new initiatives to support on-the-ground teams, improving service quality
- Coordinated cross-functional projects to ensure seamless program execution
MAC Cosmetics Online Artist/TSS
Estee Lauder Companies
01.2009 - 01.2017
- Managed scheduling and operational components to ensure efficiency and service quality
- Supported hiring processes and conducted system training for new hires
MAC Cosmetics Retail Manager
Nordstrom
01.2002 - 01.2005
- Directed a team of42+ employees, achieving the highest sales figures in the organization’s history
- Oversaw procurement, scheduling, training, and customer service strategies to drive performance
- Recognized as a two-time Nordstrom Customer Service All-Star for outstanding achievements
Education
California Baptist University
Riverside, CAMarshall University
Huntington, WVArrowhead Christian Academy
Redlands, CASkills
- Comprehensive knowledge of financial processes, policies, and procedures
- Expertise in procurement systems, accounts payable, and supplier agreement management
- Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), analytics tools such as LivePerson, PowerReviews, VitalSigns, expense management platform like Concur, and Human Resources platforms such as OneSource
- Strong analytical skills with a focus on trend analysis and forecasting
- Leadership abilities to guide teams, mentor staff, and facilitate meetings with diverse stakeholders
- Effective verbal and written communication skills with an emphasis on clarity and professionalism
- Adaptability to dynamic environments and changing priorities
Timeline
Online Beauty Service & Selling Manager
Estee Lauder Companies
08.2023 - Current
Product Expert Coordinator
Estee Lauder Companies
10.2017 - 08.2023
MAC Cosmetics Online Artist/TSS
Estee Lauder Companies
01.2009 - 01.2017
MAC Cosmetics Retail Manager
Nordstrom
01.2002 - 01.2005
California Baptist University
Marshall University
Arrowhead Christian Academy
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