Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Hanson

Lisa Hanson

Graham,WA

Summary

Energetic administrative professional trained in front desk management, insurance billing, scheduling and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Equipped in providing detailed customer service and scheduling support while going to extra mile to complete tasks. Licensed Real Estate Agent who is highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

11
11
years of professional experience

Work History

Licensed Real Estate Agent

Skyline Properties Inc.
Puyallup, WA
10.2020 - Current
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Advised and informed prospective clients on current market activities and conditions.
  • Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
  • Wrote contracts to outline sales and purchases of properties.
  • Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.

Front Office Coordinator

Orthodontic Excellence
Puyallup, WA
02.2017 - 04.2021
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.

Dental Front Office Coordinator

Bird Family Dentistry
Tacoma, WA
01.2015 - 01.2017
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
  • Rescheduled and cancelled appointments for dental patients due to insurance coverage dates.
  • Helped patients complete necessary medical forms and documentation.
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.

Dental Assistant & Receptionist

Harbor Endodontics
Gig Harbor, WA
01.2013 - 01.2015
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Assisted dentist with paperwork and billing protocol for both routine and less common procedures.

Education

4.0 GPA in Dental Hygiene Prerequisites -

Pierce College
Puyallup, WA
06.2013

High School Diploma -

Emerald Ridge High School
Puyallup, WA
06.2004

Skills

  • Analytical and Logical Thinking
  • Insurance Verification
  • Accounts Payable and Accounts Receivable
  • Verbal and Written Communication
  • Financial Administration
  • Patient Eligibility Requirements
  • Client Needs Assessment
  • Organization and Time Management

Timeline

Licensed Real Estate Agent

Skyline Properties Inc.
10.2020 - Current

Front Office Coordinator

Orthodontic Excellence
02.2017 - 04.2021

Dental Front Office Coordinator

Bird Family Dentistry
01.2015 - 01.2017

Dental Assistant & Receptionist

Harbor Endodontics
01.2013 - 01.2015

4.0 GPA in Dental Hygiene Prerequisites -

Pierce College

High School Diploma -

Emerald Ridge High School

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Lisa Hanson