Lisa Harrison
Lakeland,FL
Summary
Reliable Customer Service Executive used to building lasting client relationships. Seeking the opportunity to boost a company's success through attention to detail and the drive for excellence. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
6
6
years of professional experience
Work History
Hospice Caregiver
Self Employed Services
Lakeland, FL.
11.2023 - Current
- Supported grieving families by offering listening ear, compassion and kindness.
- Moved patients carefully into different positions to promote better body alignment and comfort.
- Organized bereavement mailings for surviving family members after the death of a hospice patient.
- Assisted with activities of daily living, such as bathing, dressing, grooming, and toileting.
- Provided emotional support for patients and their families during difficult times.
Assistant Manager
T.K.O. Sports & Graphic's
Winter Haven, FL.
01.2022 - 11.2022
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Office Manager for Real Estate Office
Bullfrog & Dog Realty
Auburndale, FL.
06.2018 - 01.2022
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained confidential records relating to personnel matters.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Education
Some College (No Degree) - Life Health & Annuities License
EXCEL Solutions
Online03-2024
Some College (No Degree) - Real Estate & Real Estate Law
GMAC Real Estate
Hiram, GA05-2008
High School Diploma -
Imbler High
Imbler, OR05-1982
Skills
- Account Management
- Schedule Coordination
- Information Security
- Call Center Operations
- Talent Development
- Training and mentoring
- Quality Assurance
- Handling Escalations
- One Call Resolution
- Call Monitoring
- Audit Support
- Workflow Management
- Service Delivery Optimization
- Teamwork and Collaboration
- Program Organization
- Information Management
- Strong Work Ethic
- Calendar coordination
- Documentation And Reporting
- Interpersonal Relationships
- Staff Coordination
- Project Scheduling
- Calendar Management
- Data Entry
- Payroll Processing
- Customer engagement and support
- Timesheet Management
- Problem-Solving
- Process Improvement
- Applicant Interviews
- Office Administration
- Information Protection
- Travel Arrangements
- Telephone Etiquette
- Performance Improvement
- Staffing assignments
- Service Scheduling
- Superb active listening abilities
- Customer Relationship Management
- Time management skills
- Office Management
- Travel Coordination
- Administrative Support
- Production Scheduling
- Patient Engagement
Timeline
Hospice Caregiver
Self Employed Services
11.2023 - Current
Assistant Manager
T.K.O. Sports & Graphic's
01.2022 - 11.2022
Office Manager for Real Estate Office
Bullfrog & Dog Realty
06.2018 - 01.2022
Some College (No Degree) - Life Health & Annuities License
EXCEL Solutions
Some College (No Degree) - Real Estate & Real Estate Law
GMAC Real Estate
High School Diploma -
Imbler High