Lisa Haynes
Cape Coral,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Store Manager
Claire's Boutique
Fort Myers, Florida
11.2019 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed daily banking activities such as deposits and withdrawals.
- Ensured compliance with safety regulations and company policies.
- Recruited, trained and supervised new employees.
- Prepared onboarding documents for new hires, such as contracts and employee handbooks.
- Helped with recruitment by posting job openings, screening resumes and scheduling interviews.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Hired employees and processed hiring-related paperwork.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Created weekly work schedules for store personnel.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored employee performance and identified performance gaps for corrective action.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved customer complaints in a timely manner.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained accurate records of employee performance reviews.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Updated and maintained store signage and displays.
Customer Service Representative
City Of Cape Coral
Cape Coral, Florida
11.2002 - 05.2022
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Updated databases with new and modified customer data.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Education
Some College (No Degree) - Business Administration and Management
Hodges University
Fort Myers, FLSkills
- Operational compliance
- Effective communication
- Problem solving
- Process improvement
- Reliable
- Team leadership and coaching
- Training development
- Leadership
- Staff management
- Multitasking and organization
- Policies and procedures
- Employee scheduling
- Microsoft office
- Clerical support
- Good Telephone Etiquette
- Decision-making
- Calm under pressure
Timeline
Store Manager
Claire's Boutique
11.2019 - Current
Customer Service Representative
City Of Cape Coral
11.2002 - 05.2022
Some College (No Degree) - Business Administration and Management
Hodges University