Walter Milner III
Sarasota, FL, US,FL
Summary
Results-oriented Customer Success Manager with a track record of increasing product adoption, reducing churn, and expanding customer partnerships. Skilled in conducting data-driven business reviews, articulating product value, and identifying risks early to maintain strong customer health. Thrives in environments that require ownership, creative problem-solving, and transparent communication, while consistently elevating team performance and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Store Manager
Circle K
Bradenton, Florida
11.2025 - Current
- Managed $1.8 million, increasing annual sales by 10%.
- Led a team of 11 employees, improving retention by 15%.
- Increased customer satisfaction from 83% to 95%.
- Prepared monthly reports on sales figures, expenses, and profits.
Area Operations Manager
Dent Wizard
Fort Myers, Florida
07.2024 - 07.2025
- Oversaw operations of 23 locations generating $10M+ in annual revenue
- Increased area revenue by 10-20% through strategic initiatives
- Implemented KPI tracking systems to drive performance across locations
- Led process improvement that cut operational errors 30%
Operations Manager
CarMax
Clearwater, Florida
02.2020 - 07.2024
- Trained staff on operational best practices and company policies.
- Oversaw compliance with safety regulations and operational guidelines.
- Improved workflow efficiency by 15% to 30%.
- Cut Operational cost by 7K year over year
Education
Lincoln University
Jefferson City, MOSkills
- Sales management
- Team leadership
- Customer satisfaction
- Operational compliance
- KPI development
- Area revenue growth
- Customer relationship management
- Product knowledge
- Data analysis techniques
- Operational efficiency
- Sales forecasting
- Critical thinking
- Customer retention
- Time management
- Effective communication
Timeline
Store Manager
Circle K
11.2025 - Current
Area Operations Manager
Dent Wizard
07.2024 - 07.2025
Operations Manager
CarMax
02.2020 - 07.2024
Lincoln University