Lisa Hedlund
Pipestone,MN
Summary
Adept at creative problem-solving and demonstrating empathy, I excelled as a Customer Service Representative at Cxperts, where I significantly enhanced customer satisfaction. Skilled in data entry and proficient in managing complex customer inquiries, my approach led to a noticeable improvement in complaint resolution and service efficiency.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Cxperts
Bonita, CA
10.2024 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided accurate information about products and services to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Radial Inc.
King Of Prussia, PA
08.2007 - 09.2024
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Collected deposits or payments and arranged for billing.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
High School Diploma -
Aberdeen Central High School
Aberdeen, SD05-1991
Skills
- Complaint resolution
- Promotional support
- Customer satisfaction measurement
- Creative problem solving
- Empathy and patience
- Problem-solving
- Credit card payment processing
- Data entry
- Call center procedures
- Customer education
Affiliations
- I like to do arts and crafts in my spare time
Timeline
Customer Service Representative
Cxperts
10.2024 - Current
Customer Service Representative
Radial Inc.
08.2007 - 09.2024
High School Diploma -
Aberdeen Central High School
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