Lisa Heid BSN RN OCN
Summary
Forward-thinking Nursing Supervisor bringing fifteen years of expertise in Oncology Nursing in the inpatient and outpatient setting. Cultivates rapport with individuals to optimize patient satisfaction and employee retention. Resolve complex problems and deliver innovative improvement strategies. Proficient in EPIC, ONCO EMR and CERNER.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Supervisor Oncology Patient Navigation
Honor Health Cancer Care
10.2024 - Current
- Oversight of Oncology Navigation Team spanning twelve outpatient oncology clinics across the Greater Phoenix area
- Thirty-one direct reports consisting of Registered Nurse Navigators, Patient Navigators and Oral Chemotherapy Navigators
- Responsibilities include all aspects of recruitment, hiring, employee retention, performance reviews, disciplinary action, payroll, staffing, and coordination of education for team members
- Works closely with the Director of Network Operations and the Vice President of Honor Health Cancer Care
Senior Nurse Manager
Ironwood Cancer and Research Centers
04.2024 - 08.2024
- Oversight of nursing departments in five cancer centers
- Responsibilities include all aspects of hiring, performance reviews, adherence to policies and procedures, disciplinary actions, scheduling, and coordinating education for staff
- Worked closely with the Director of Nursing and Senior Administrative Staff to ensure compliance and safety in regard to chemotherapy administration
Infusion Nurse/ Co-Charge / Clinical Nurse III
Memorial Sloan Kettering Cancer Center
09.2021 - 02.2024
- Administering Chemotherapy, Biotherapy and blood products in a high-volume outpatient treatment center
- Strong IV skills and extensive experience accessing central venous devices
- Excellent assessment skills and managing adverse chemotherapy reactions while working in a team environment with strict adherence to policies and protocols
- Experience treating patients on phase 1 a/b, first in human clinical trials involving timely assessments, PK blood draws, and administering study drugs
- Accessing and administering chemotherapy through hepatic arterial infusion pumps directly to the liver
- Sterile insertion of foley catheters to administer intravesical treatments directly to the bladder
- Precepting new hires and nursing students to the unit and assessing their competencies
- Working in the laboratory collecting blood from central venous devices, and administering injections
- The Co-charge role includes covering the infusion unit and/or laboratory in a leadership position
- Co-charge duties include managing adverse events, overseeing the flow of the unit, assisting staff in various skills and tasks, managing overbook requests to the unit, daily assignments, and supporting administration with patient issues and complaints while being a resource to the staff
- Active Member Quality and Safety Outpatient Council
- Transcribed Order Auditor
- MSKCC Mentor
- Promoted from Clinical Nurse II to Clinical Nurse III
Office Practice Nurse- Genitourinary Oncology
Memorial Sloan Kettering Cancer Center
04.2019 - 09.2021
- Working alongside the physician in an outpatient oncology setting
- All aspects of assessment, medication reconciliation, telephone triage, patient education, prior authorization and collaboration with the multidisciplinary team
- Assisted a new physician in establishing his practice and developing a workflow
- Successful remote work during COVID 19 pandemic
Infusion Nurse
Memorial Sloan Kettering Cancer Center
03.2018 - 04.2019
- Administering Chemotherapy and Biotherapy in an outpatient treatment center
- Strong IV skills and extensive experience accessing central venous devices
- Excellent assessment skills and managing adverse chemotherapy reactions while working in team environment with strict adherence to policies and protocols
Infusion Nurse
Ironwood Cancer and Research Centers
02.2012 - 02.2018
- Administering Chemotherapy and Biotherapy in an outpatient treatment center
- Strong IV skills and extensive experience accessing central venous devices
- Excellent assessment skills and managing adverse chemotherapy reactions while working in an autonomous environment
Registered Nurse
Scottsdale Healthcare Osborn Campus
07.2014 - 09.2014
- Patient assessment, implementation of care plan, evaluation, electronic documentation and medication administration in a busy medical-surgical setting located within a Level One Trauma Center
Clinical Research Coordinator Registered Nurse
Ironwood Cancer and Research Centers
10.2011 - 02.2012
- Screening, Randomization, Enrollment & Perform Study Visits According to Protocol Utilizing Code of Federal Regulation Guidelines, Good Clinical Practice, IRB & Sponsor Requirements
- Patient care including but not limited to performing EKG's, phlebotomy, monitoring vital signs, assessing adverse events, administering study medications and scheduling of all tests and office visits
Registered Nurse
Banner Desert Medical Center
01.2010 - 10.2011
- Patient assessment, implementation of care plan, evaluation and electronic documentation, medication administration including Chemotherapy and other general nursing duties within the scope of practice
- Multiple experiences precepting nursing students, new graduate and experienced RN's to the unit and evaluating their competencies
- Relief charge nurse is a supervisory role including but not limited to managing floor, assisting staff nurses with problems and issues, working closely with Clinical Care Operations office with bed placement and staffing needs specific to the unit
Registered Nurse
Banner Baywood Medical Center- Progressive Care Unit
07.2009 - 01.2010
- Patient assessment, implementation of care plan, evaluation and documentation along with EKG interpretation, medication administration, collaboration with members of the health care team and other general nursing duties within the scope of practice
Education
Bachelor's Degree - Nursing
Grand Canyon University
09.2012
Associate's Degree - Applied Science- Nursing
Mesa Community College
06.2009
Certificate - Professional Nursing
Mesa Community College
01.2009
Diploma -
Barnstable High School
06.1989
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Strategic planning
- Staff development
Certification
- Registered Nurse- New York, 743784-1, 01/01/18, 02/01/26
- Registered Nurse- New Jersey, 26NR20081000, 06/01/18, 05/01/26
- Registered Nurse- Arizona, RN159046, 07/01/09, 04/01/28
- Oncology Certified Nurse, Oncology Nursing Certification Corporation, 11/01/13, 12/01/25
- CPR certified, American Heart Association, 01/01/07, 09/01/25
Degree
BSN, RN, OCN
Councils
- Quality and Safety Council
- Transcribed Order Chart Auditor
- Memorial Sloan Kettering Mentor
Affiliations
- Oncology Nursing Society
Timeline
Supervisor Oncology Patient Navigation
Honor Health Cancer Care
10.2024 - Current
Senior Nurse Manager
Ironwood Cancer and Research Centers
04.2024 - 08.2024
Infusion Nurse/ Co-Charge / Clinical Nurse III
Memorial Sloan Kettering Cancer Center
09.2021 - 02.2024
Office Practice Nurse- Genitourinary Oncology
Memorial Sloan Kettering Cancer Center
04.2019 - 09.2021
Infusion Nurse
Memorial Sloan Kettering Cancer Center
03.2018 - 04.2019
Registered Nurse
Scottsdale Healthcare Osborn Campus
07.2014 - 09.2014
Infusion Nurse
Ironwood Cancer and Research Centers
02.2012 - 02.2018
Clinical Research Coordinator Registered Nurse
Ironwood Cancer and Research Centers
10.2011 - 02.2012
Registered Nurse
Banner Desert Medical Center
01.2010 - 10.2011
Registered Nurse
Banner Baywood Medical Center- Progressive Care Unit
07.2009 - 01.2010
Associate's Degree - Applied Science- Nursing
Mesa Community College
Certificate - Professional Nursing
Mesa Community College
Diploma -
Barnstable High School
Bachelor's Degree - Nursing
Grand Canyon University
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