Lisa Hengesbaugh

• Managed administrative operations for dozens of residential construction projects simultaneously from contract through completion.
• Created and maintained detailed project files, contracts, permits, change orders, invoices, and customer documentation.
• Utilized Microsoft Excel to monitor project budgets, material costs, scheduling, payment tracking, and production timelines.
• Prepared reports and tracked project progress for leadership using Excel spreadsheets and internal reporting systems.
• Coordinated calendars between clients, subcontractors, inspectors, municipalities, and internal staff.
• Managed large volumes of incoming phone calls, emails, and customer correspondence while providing timely follow-up.
• Maintained highly organized electronic and physical filing systems for project documentation.
• Prepared permit applications and maintained compliance records with local municipalities.
• Scheduled inspections, deliveries, meetings, and subcontractor work.
• Assisted with office administrative duties, record keeping, and document preparation.
• Collaborated with design teams to refine project specifications and client requirements.

• Maintained extensive sales data utilizing Microsoft Excel, Nielsen reporting, VIP, and Karma software.
• Analyzed sales trends and prepared performance reports for management.
• Created Excel reports tracking distribution, product performance, inventory, and sales growth.
• Managed detailed account records across five distributor warehouses.
• Prepared presentations and business reviews using Microsoft PowerPoint and Excel.
• Coordinated schedules with distributors, retail partners, and internal departments.
• Maintained accurate customer records and documentation.
• Processed large volumes of email communication through Microsoft Outlook.
• Recognized for exceptional organization and follow-through while managing hundreds of customer accounts.
• Developed and implemented targeted marketing campaigns to increase brand awareness.
• Managed customer relationships through effective follow-up communications and feedback collection.

• Managed territory communications and scheduling across numerous retail partners.

• Maintained detailed reporting and documentation for leadership and distributor partners.

• Coordinated account meetings, product launches, and promotional initiatives.

• Managed over 100 retail accounts while coordinating with internal leadership and distributor partners.

• Prepared sales reports, performance summaries, and presentations for executive review.

• Organized account information, communications, and scheduling across multiple stakeholders.

• Coordinated initiatives with major retailers including Kroger and Meijer.

• Coordinated promotional events to enhance product visibility and drive sales growth.
• Analyzed market trends to inform strategic decisions and optimize product positioning.
• Utilized CRM systems to track sales performance and streamline communication efforts.

• Managed daily administrative operations for a high-volume restaurant.
• Processed payroll, invoices, accounting records, and financial reporting.
• Created schedules and maintained employee records.
• Prepared reports related to labor costs, inventory, and sales.
• Maintained vendor files and purchasing records.
• Answered multi-line phone systems and handled customer concerns.
• Coordinated meetings, events, and staff training.
• Managed confidential personnel documentation.
• Utilized Microsoft Excel for inventory tracking, budgeting, and operational reporting.
• Analyzed sales data to identify opportunities for product improvement and innovation.
• Led cross-functional teams to execute product initiatives and enhance customer engagement strategies.