Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lisa Hernandez

Dallas,TX

Summary

Caring Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners. Skilled Labor Worker with strong track record of success in maintenance, repair and general labor. Multitasks and works well in fast-paced, high-volume environments..

Overview

9
9
years of professional experience

Work History

Server Shift Leader

Meso Maya
11.2021 - Current
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Remodeling Contractor

Ramirez Construction
03.2016 - 11.2020
  • Cleaned and disposed of debris to maintain safe and clean working environment.
  • Hung sheetrock and drywall by attaching panels to studs, cutting adjoining panels and making cutouts around outlets and switches.
  • Managed project timelines and resources to complete projects on schedule and budget.
  • Prepared cost estimates for labor and materials to help with planning.
  • Communicated regularly with clients to discuss progress and address any concerns.
  • Cleaned and maintained tools, equipment and worksites.

Envios Y Multisevisios

AnaMilena
11.2019 - 06.2020
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Costumer service
  • Money handling

Education

Irving High School
Irving, TX
2015

Skills

  • Cool Under Pressure
  • Hospitality Administration
  • Process Evaluations
  • Personnel Training
  • Workflow Coordination
  • Natural Leadership

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Server Shift Leader

Meso Maya
11.2021 - Current

Envios Y Multisevisios

AnaMilena
11.2019 - 06.2020

Remodeling Contractor

Ramirez Construction
03.2016 - 11.2020

Irving High School

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Lisa Hernandez