Dedicated Server with a track record of fostering teamwork and training new staff. Expertise in upselling and complaint resolution has consistently improved service efficiency and customer experiences.
Overview
7
7
years of professional experience
Work History
Server Shift Leader
Pinos Restaurant
Woodbridge, NJ
03.2021 - Current
Trained and mentored new servers, fostering teamwork and enhancing service efficiency.
Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
Consistently met or exceeded sales goals through upselling techniques.
Increased sales significantly by upselling higher-end products to customers.
Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
Bartender
Famous Events
Woodbridge, NJ
08.2022 - 12.2022
Completed comprehensive training program to secure bartending license and ensure compliance with industry standards.
Developed expertise in operating bar equipment and crafting a variety of cocktails.
Coordinated private events to support client satisfaction and event success.
Server
Texas Roadhouse
Parlin, NJ
03.2019 - 02.2021
Maintained a clean and orderly dining area for an enjoyable guest experience.
Provided exceptional customer service, ensuring positive dining experiences for guests.
Managed multiple tables efficiently, prioritizing tasks to maintain service flow.