Summary
Overview
Work History
Education
Skills
Timeline
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Scott Lucarelli

Woodbridge,NJ

Summary

Dedicated Server with a track record of fostering teamwork and training new staff. Expertise in upselling and complaint resolution has consistently improved service efficiency and customer experiences.

Overview

7
7
years of professional experience

Work History

Server Shift Leader

Pinos Restaurant
Woodbridge, NJ
03.2021 - Current
  • Trained and mentored new servers, fostering teamwork and enhancing service efficiency.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Consistently met or exceeded sales goals through upselling techniques.
  • Increased sales significantly by upselling higher-end products to customers.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.

Bartender

Famous Events
Woodbridge, NJ
08.2022 - 12.2022
  • Completed comprehensive training program to secure bartending license and ensure compliance with industry standards.
  • Developed expertise in operating bar equipment and crafting a variety of cocktails.
  • Coordinated private events to support client satisfaction and event success.

Server

Texas Roadhouse
Parlin, NJ
03.2019 - 02.2021
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided exceptional customer service, ensuring positive dining experiences for guests.
  • Managed multiple tables efficiently, prioritizing tasks to maintain service flow.

Education

Bachelor - Finance

Rutgers University
New Brunswick, NJ
05.2027

BBA - Business Administration

Middlesex County College
Edison, NJ
05.2025

Skills

  • Complaint handling
  • Organization
  • Shift planning
  • Personnel training
  • Customer service management
  • Cool under pressure
  • Teamwork and collaboration
  • Guest relations
  • Upselling techniques

Timeline

Bartender

Famous Events
08.2022 - 12.2022

Server Shift Leader

Pinos Restaurant
03.2021 - Current

Server

Texas Roadhouse
03.2019 - 02.2021

Bachelor - Finance

Rutgers University

BBA - Business Administration

Middlesex County College