Lisa Herzog
Fort Myers,FL
Summary
Proven Surgical Counselor with expertise in patient education and surgical scheduling at Quigley Eye Specialists. Exceptional communication and reliability for optimal patient care through efficient coordination of outpatient procedures. Adapts to new situations, enhances team support and patient satisfaction while maintaining workflow. Strong background in surgical counseling, streamlining patient communication, scheduling, and care coordination.
Overview
21
21
years of professional experience
Work History
Surgical Counselor
Quigley Eye Specialists
02.2012 - Current
- Educated patients on surgical options recommended by the surgeon.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Reviewed Pre - Post instructions and signed appropriate consent forms
- Answered telephone calls to offer information and answer surgical questions.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
Surgical Counselor
Snead Eye Group
04.2004 - 02.2012
- Educated patients on lens options, surgical procedures as recommended by the surgeon.
- Verified insurance coverage and obtained pre-authorizations.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
No Degree - Nurses Aide
Lee Tech
Fort Myers, FL01-1989
High School Diploma -
Riverdale High School
Fort Myers, FL05-1985
Skills
- Surgical Scheduling
- Following up with patients
- Educating patients
- Payment Collection
- Reliability
- Excellent Communication
Timeline
Surgical Counselor
Quigley Eye Specialists
02.2012 - Current
Surgical Counselor
Snead Eye Group
04.2004 - 02.2012
No Degree - Nurses Aide
Lee Tech
High School Diploma -
Riverdale High School
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