Lisa Hill
Port Richey,FL
Summary
Dynamic Case Manager with a proven track record at Madison County Department of Job and Family Service, adept in problem-solving and case management. Excelled in enhancing client satisfaction and program outcomes through effective communication and strategic interventions. Skilled in records management and teamwork, consistently advancing professional knowledge to improve service delivery.
Overview
35
35
years of professional experience
Work History
Case Manager
Madison Count Department of Job and Family Service
03.1985 - 10.2019
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Researched best practices and developed strategies to improve program outcomes.
Education
Nursing
Ohio State University
Columbus OhioBachelor Of Accounting - Accounting
Columbus State Community College
Columbus, OHSkills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Conflict Resolution
- Email and Telephone Etiquette
- Records Management
- Data Entry and Analysis
- Court Mandated Reporter
- Eligibility assessment
- Financial support
- Written and verbal communication
- Time Management
- Teamwork and Collaboration
- Budget Administration
Timeline
Case Manager
Madison Count Department of Job and Family Service
03.1985 - 10.2019
Nursing
Ohio State University
Bachelor Of Accounting - Accounting
Columbus State Community College
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