Lisa Howell
Skippack,PA
Work Preference
Summary
Motivated retail professional with strong customer service skills along with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
32
32
years of professional experience
Work History
Retail Sales Associate
The Wooden Duck
Skippack, Pa
03.2025 - Current
- Welcomed customers and provided assistance upon store entry.
- Answered customer inquiries and located merchandise efficiently.
- Processed sales transactions, including returns and exchanges, using point-of-sale systems.
- Guided customers in making informed clothing selections based on preferences.
- Suggested additional items to enhance customer shopping experience.
- Maintained orderly store by handling price checks, merchandise transfers, and fitting room returns.
- Developed relationships with regular customers to encourage repeat business.
- Managed loyalty programs by enrolling new members and explaining benefits.
Senior Customer Service Specialist
Willis Towers Watson
Philadelphia, PA
01.2010 - 07.2023
- Resolved complex customer issues through thorough investigation and effective problem-solving techniques.
- Guided team in handling escalated calls, mentoring new employees in service excellence.
- Utilized proprietary software to process account changes efficiently.
- Employed ServiceNow software for swift data collection and inquiry resolution.
- Facilitated communication between customers and human resources to resolve issues promptly.
- Enhanced customer satisfaction by providing expert issue resolution.
- Boosted satisfaction ratings by swiftly addressing questions and offering effective solutions.
- Delivered prompt, knowledgeable assistance for routine inquiries and complaints.
Office Administrator / Executive Assistant
Towers Perrin
Philadelphia, PA
01.1995 - 01.2010
- Coordinated schedules for meetings and appointments across departments.
- Greeted visitors warmly upon arrival at the office premises.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Assisted with the preparation of reports and presentations for management.
- Supported onboarding processes for new employees, facilitating smooth transitions.
- Organized and maintained filing systems, including electronic databases and records.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Processed invoices on a timely basis according to established procedures.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Processed financial documents, contracts, expense reports and invoices.
- Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
- Scheduled appointments for senior management team members using Outlook calendar system.
- Managed travel arrangements for employees including flight bookings, hotel reservations and car rental services.
- Coordinated with IT department to resolve technical issues and maintain office software updates.
- Handled confidential information with discretion and integrity.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
Education
GED -
Jules E. Mastbaum Voc. Tech HS
Philadelphia, PA06-1979
Skills
- Point-of-sale operation
- Visual merchandising
- Customer service
- Inventory management
- Merchandise promotion
- Complex problem solving
- Data entry
- Friendly and outgoing
- Effective communication
Career Goals - Description
As a retiree, my current goal is to obtain a rewarding, long-term, part-time Sales Associate position with a reputable retail establishment where I may utilize my customer service skills while also learning new skills. I enjoy working with people and aspire to continued growth and personal satisfaction in a job well done.
Timeline
Retail Sales Associate
The Wooden Duck
03.2025 - Current
Senior Customer Service Specialist
Willis Towers Watson
01.2010 - 07.2023
Office Administrator / Executive Assistant
Towers Perrin
01.1995 - 01.2010
GED -
Jules E. Mastbaum Voc. Tech HS