Lisa Hume
Louisville,KY
Summary
Dynamic Bartender Shift Manager with Tinsley Family Concessions, recognized for enhancing customer satisfaction through exceptional service and effective upselling strategies. Skilled in cash register operation and inventory management, I fostered a positive work environment while training staff to deliver high-quality beverage experiences. Committed to maintaining cleanliness and health standards.
Overview
1
1
Certification
Work History
Bartender Shift Manager
Tinsley Family Concessions
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Implemented alcohol awareness procedures to prevent excessive guest intoxication.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
Bartender
Sodexo Live
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Basic
Fairdale High School
Louisville, KY05.1996
Skills
- Cleanliness standards
- Upselling strategies
- POS system operation
- Ordering supplies
- Health and safety
- Beverage making
- Liquor restocking
- Customer service
- Cash register operation
- Suggestive selling
- Outgoing personality
- Inventory
- Beverage preparation
- Engaging personality
- Customer service expertise
- Menu memorization
Certification
serve safe alcohol
Timeline
Bartender Shift Manager
Tinsley Family Concessions
Bartender
Sodexo Live
Basic
Fairdale High School