LISA HUTCHENS
Advance,NC
Summary
Organized and dependable Senior Accounts Receivable Specialist with 20 years of experience in working multiple specialties. Knowledgeable of government, commercial and TPL payers. Experience in denials, appeals, payment posting, patient collections, credits, data entry. Skilled in preparing monthly reconciliation reports. Self started and teamplayer.
Overview
20
20
years of professional experience
Work History
Senior Accounts Receivable Specialist
Optum, UnitedHealth Group
North Carolina
11.2003 - 11.2023
- Reviewed outstanding accounts for AR follow up, identify discrepancies and resolve them in a timely manner
- Checked postings and documents for correctness, accuracy and proper coding
- Submitted appeals with documentation
- Contant payers via phone or website
- Reviewed and processed patient and payer payments, keyed credit cards, refunds, recoups/offset and adjustments
- Responded promptly to the client and patient inquiries via phone or email
- Handling escalated patient phone calls or emails
- Reconciled bank account activity on a daily basis
- Provided support with month-end close activities such as journal entries, reconciliations, running reports
- Performed charge entry for multiple clients and specialties
- Prepared monthly patient statements and sent out invoices
- Initiated collection efforts for overdue accounts by sending reminder letters
- Performed weekly review of unapplied cash receipts for accuracy and completeness
- Provided training to new team members on AR processes, procedures, PM systems and scanning systems
- Worked with venders to build scanning systems for client needs
- Performed monthly audits on offshore AR staff
- Participated in special projects as assigned by management team
- Reviewed documentation for adjustments for Bankruptcy and Charity Care accounts.
Education
High School Diploma -
Stratford Career Institute
Skills
- Epic
- Allscripts
- Medical Manager
- MD4
- Imagine
- Outlook
- Payer Websites
- Microsoft Office
- Clearing House
- EHR
- Fast Learner
- Organized
- Time Management
- Research
- Training
- Medical Claims
- Data Entry
- Payment posting
- Bank Reconciliation
- Problem-Solving
References
- Heather Ulick, Director of Operations with Optum, huhlick70@gmail.com
- Angie Mastin, AR Supervisor with Optum, almastin1@gmail.com
- Donna McLean, Lead AR Specialist with Optum, (571) 316-9562
Timeline
Senior Accounts Receivable Specialist
Optum, UnitedHealth Group
11.2003 - 11.2023
High School Diploma -
Stratford Career Institute