Lisa Hutchins
Meriden,CT
Summary
Dynamic retail professional with extensive experience at Aldi and Dunkin' Donuts, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and improving cash handling accuracy. Skilled in decision-making and fostering positive work environments, driving operational success through effective staff training and proactive problem resolution.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant Manager /Training Captain
Aldi
03.2015 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Store Manager
Dunkin' Donuts
08.2000 - 03.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
Bluestone High
Skipwith VA06-1992
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Accomplishments
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
Certification
- Certified Training Captain, Aldi - 2013-now
Timeline
Assistant Manager /Training Captain
Aldi
03.2015 - Current
Store Manager
Dunkin' Donuts
08.2000 - 03.2015
High School Diploma -
Bluestone High
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