Summary
Overview
Work History
Education
Skills
Work Preference
Languages
Timeline
Generic

Lisa Innocent

West Palm Beach,FL

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Overview

4
4
years of professional experience
3
3
Language
2
2
years of post-secondary education

Work History

Retail Associate

H&M Retail
West Palm Beach, FL
01.2022 - 07.2023
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Cashier

Sam's Club
West Palm Beach, FL
10.2020 - 01.2022
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.

Customer Service Representative

Clear
West Palm Beach, Florida
01.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Strengthened communication skills through regular interactions with others.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Palm Beach Lakes High School
West Palm Beach, FL

Palm Beach State College
Lake Worth, FL
03.2023 - Current

Skills

  • P>Scheduling flexibility
  • P>Verbal and written communication
  • P>Self-directed learning
  • P>Approachability
  • P>Proactivity

Customer Service

Problem-solving abilities

Active Listening

Critical Thinking

Appointment Scheduling

Team Development

Sales expertise

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemote

Important To Me

Flexible work hoursPaid time offPaid sick leave

Languages

English
Full Professional
French
Limited Working
creole
Full Professional

Timeline

Customer Service Representative

Clear
01.2024 - Current

Palm Beach State College
03.2023 - Current

Retail Associate

H&M Retail
01.2022 - 07.2023

Cashier

Sam's Club
10.2020 - 01.2022

High School Diploma -

Palm Beach Lakes High School

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Lisa Innocent