LISA JACKSON
Victorville,CA
Summary
Driven by a results-focused approach, I significantly enhanced business operations and client satisfaction at Verizon LiveSource Communications. Leveraging expertise in strategic planning and human resources management, I devised improvement strategies that boosted efficiency and fostered strong, lasting business relationships. My leadership consistently drove growth and operational excellence.
Overview
21
21
years of professional experience
Work History
Small Business Owner
Shopify
Victorville, CA
12.2023 - Current
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Promoted business via social media to generate leads and maximize brand identity.
- Devised processes to boost long-term business success and increase profit levels.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
Business Consultant
LegalShield Independant Consultant-Lisa Jackson
Victorville, CA
04.2019 - Current
- Developed complete business plans and operational strategies for new and existing business.
- Devised processes to boost long-term business success and increase profit levels.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
Resource Management Analyst-Operations Partner
Verizon LiveSource Communications
Victorville, CA
07.2003 - 02.2015
- Collaborated with senior administration on creation of reasonable budgets for both ongoing and short-term program funding.
- Reviewed market analysis to evaluate project plans and align with strategic initiatives for optimizing project outcomes.
- Worked with resource analysts to develop charts and spreadsheets of accounts to evaluate performance of long-term accounts.
- Coordinated with resource sponsors to shape and sustain company investments in key strategic missions, informing and advising on resource allocation problems to guide projects to success.
- Compiled and organized resource management data, creating visualizations to incorporate into presentations.
- Tracked budget execution, funding disbursements and account balances, developing reports for presentation to management in analyzing strengths and shortcomings of current business operations models.
- Advised departmental managers regarding resource allocation and appropriate levels of expenditure to drive achievement of corporate vision.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Gathered, documented, and modeled data to assess business trends.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
- Prepared and presented reports on status of projects and initiatives.
- Evaluated productivity and quality of service and made recommendations for improvement to reach firm's short-term and long-term goals.
- Collaborated with colleagues and support staff to maximize team efficiency.
Education
Entrepreneurial - Entrepreneurial Studies
Grand Canyon University
Phoenix, AZCertificate Business Accounting - Computerized Accounting
Monterey Park College
Walnut, CA06.1998
Skills
- Business growth and retention
- Planning and execution
- Payroll Administration
- Employee Development
- Business management and development
- Human resources administration
- Cost control and analysis
- Operations Management
- Business marketing
- Employee Performance Management
- Human Resources Management
- Strategic Planning
Timeline
Small Business Owner
Shopify
12.2023 - Current
Business Consultant
LegalShield Independant Consultant-Lisa Jackson
04.2019 - Current
Resource Management Analyst-Operations Partner
Verizon LiveSource Communications
07.2003 - 02.2015
Entrepreneurial - Entrepreneurial Studies
Grand Canyon University
Certificate Business Accounting - Computerized Accounting
Monterey Park College