Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Jarrett-Demessie

Winter Haven

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Overnight Customer Service Rep /Data Entry

Independent Contrator
07.2024 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Managed escalated customer situations with professionalism, tactfully addressing their concerns and restoring satisfaction.
  • Utilized advanced problem-solving skills to address complex customer issues while maintaining composure under pressure.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Human Resources Generalist

The Welburn Organization
02.2021 - 07.2024
  • Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Facilitated criminal background check process for new hires.
  • Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
  • Actively participated in recruitment drives and job fairs representing company's values and vision while attracting qualified candidates.
  • Reduced employee turnover by creating a comprehensive onboarding program for new hires.
  • Assisted with writing job postings and job descriptions for boards.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.

HR- Generalist/Administrative Assistant

Independent Contractor - Self Employed
06.2016 - 04.2021
  • Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
  • Liaised with HR and payroll to coordinate and manage employee leaves of absence.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.

Education

Certificate - Human Resources Management

Duke University
Durham, NC

B.Sc. - Humanities

Warner University
Lake Wales, FL

Master of Arts - Education

Liberty University
Lynchburg, VA

Skills

  • Google Workspace
  • MS office
  • Social media monitoring
  • CRM software
  • Customer service excellence
  • Problem resolution
  • Call center experience
  • Data entry

Timeline

Overnight Customer Service Rep /Data Entry

Independent Contrator
07.2024 - Current

Human Resources Generalist

The Welburn Organization
02.2021 - 07.2024

HR- Generalist/Administrative Assistant

Independent Contractor - Self Employed
06.2016 - 04.2021

Certificate - Human Resources Management

Duke University

B.Sc. - Humanities

Warner University

Master of Arts - Education

Liberty University

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Lisa Jarrett-Demessie