Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Sheila Bickerstaff

Pittsburgh,PA

Summary

Dynamic and detail-oriented hairstylist with a proven track record at Philip Pelusi, excelling in creative coloring and precision cutting. Renowned for outstanding customer service, I fostered client loyalty through personalized consultations and innovative styling techniques, significantly enhancing client satisfaction and retention. Passionate about continuous education and adapting to trends.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Hairstylist/Owner

Independent Contrator
03.2021 - Current
  • Provided exceptional hair cutting and styling services to diverse clientele.
  • Consulted with clients to determine desired styles and preferences.
  • Maintained cleanliness and organization of workstations and tools.
  • Executed color treatments, ensuring vibrant results with minimal damage.
  • Recommended hair care products tailored to individual client needs.
  • Adapted to changing trends by continuously learning new styling methods.
  • Developed loyal client relationships through personalized service and follow up
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Resolved guest complaints about service or style.
  • Determined appropriate hair treatments based on conditions and textures.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
  • Initiated referral program, significantly increasing new client acquisition.
  • Managed inventory of hair care products and tools, ensuring availability of necessary items.

Hairstylist

Philip Pelusi
08.2004 - 02.2021
  • Delivered exceptional haircuts and styling services, enhancing client satisfaction and retention.
  • Collaborated with team members to maintain a clean and organized salon environment.
  • Advised clients on suitable hairstyles and hair care products based on individual needs.
  • Implemented innovative techniques for color application, ensuring vibrant results while minimizing damage.
  • Developed personalized hair treatment plans, improving client loyalty and repeat business.
  • Conducted consultations to assess client preferences, resulting in tailored service experiences.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Educated customers on products to maximize benefits.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Organized sales area and work station to showcase products and boost sales.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
  • Leveraged social media platforms to showcase work and attract broader clientele.
  • Customized hair color formulations to create unique looks and enhance client's appearance.
  • Assisted in training new stylists, sharing knowledge and ensuring high standards of service.
  • Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.

Education

High School Diploma - Cosmetology

McKeesport Highschool Vocational
McKeesport, PA
06.1988

Skills

  • Quick learner
  • Hair styling techniques
  • Detail-orientated
  • State licensed cosmetologist
  • Men and women haircuts
  • Customer education
  • Social media promotion
  • Appointment coordination
  • Styling tools
  • Balayage technique
  • Updo styling
  • Thermal styling
  • Hair straightening
  • Continuing education
  • Sanitation practices
  • Creative coloring
  • Foiling expertise
  • Eyebrow shaping
  • Clipper cutting
  • Blow-dry styling
  • Precision cutting
  • Dry cutting techniques
  • Outstanding customer service
  • Texturizing and thinning

Websites

Certification

Brazilian Blowout certification

Masters of Balayage certification

Timeline

Hairstylist/Owner

Independent Contrator
03.2021 - Current

Hairstylist

Philip Pelusi
08.2004 - 02.2021

High School Diploma - Cosmetology

McKeesport Highschool Vocational

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Sheila Bickerstaff