Lisa Jewers
Springfield,OH
Summary
Experienced customer service and staff relations specialist with a strong background in software application implementation and support. Adept at problem-solving and driving staff engagement, with a proven ability to communicate effectively with employees, clients, and management teams.
Overview
30
30
years of professional experience
Work History
Computer Software Tech Support
ResiDex Software
Lino Lakes, MN
09.2013 - Current
- Demonstrated leadership and managed a team of support staff
- Contributed to the enhancement of software functionality by brainstorming ideas, developing updates, and conducting thorough testing
- Managed remote working environment
- Ensured customer satisfaction through prompt and efficient troubleshooting
- Streamlined call handling operations
- Proficiently coordinates tasks involving multiple phone lines and computer screens.
- Effectively communicated with entire staff using Slack instant messenger
- Maintained knowledge of constantly evolving computer programs
- Successfully onboarded and trained newly hired employees
- Delivered comprehensive training sessions through remote group meetings for new software users
- Streamlined content creation and managed the implementation of an upgraded LMS
- Regularly met with the marketing team to analyze metrics and performance
Ace It! Tutor and Supervisor
Sylvan Learning Center
Lancaster, PA
08.2009 - 08.2013
- Enhanced student performance in reading and math through personalized tutoring sessions
- Coordinated and supervised multiple site coordinators and tutors across various locations in the School District of Lancaster
- Streamlined office procedures to increase efficiency
- Updated and restructured the corporate training system
- Conducted panel interviews and corporate training sessions
- Served on 21st Century Grant advisory board
- Specialized in conflict resolution among school administration, community organizations, and Sylvan employees
- Researched and contacted potential new clients using innovative marketing strategies
Part-Time Sales Clerk
Bird-in-Hand Bakery
Bird-in-Hand, PA
08.2008 - 08.2010
- Processed phone orders
- Received comprehensive training on opening/closing protocols, as well as bank deposit processing
Part-Time Assistant
Mar Cor Services, Inc.
Skippack, PA
05.1999 - 05.2001
- Drove the implementation of a cutting-edge computer software system
- Assisted with the improvement initiatives for the purchasing department.
- Contributed to various administrative responsibilities
- Organized and coordinated the distribution of all company literature
Accounts Receivable
Mar Cor Services, Inc.
Skippack, PA
04.1997 - 05.1999
- Performed order entry, invoicing, and provided exceptional customer service
- Created a comprehensive training manual for accounts receivable
- Executed effective dunning procedures
- Maintained records of equipment distribution along with tracking travel and labor hours
Customer Service / Purchasing
Vulcan Spring & Mfg. Co.
Telford, PA
07.1996 - 04.1997
- Managed procurement operations
- Provided order support and effectively resolved customer inquiries for account management
- Organized international shipping paperwork
Grade History Technician
Bob Jones Univ. Records Office
Greenville, SC
05.1994 - 06.1996
- Managed student registration and maintained grade records
- Collaborated on the development of new procedures for correspondence courses
- Provided phone support and guided students through inquiries
Education
Master of Science - Management and Leadership
Western Governors University
Salt Lake City, UT11-2022
Bachelor of Science - Elementary Education
Bob Jones University
Greenville, SC05-1994
Skills
- Organization and administrative skills
- Innovative problem resolution
- Team leadership and development
- Conflict management and negotiation
- Excellent oral and written communication skills
- PA K-8 teaching certification
- Team Collaboration
- Proficient knowledge of Microsoft Office, G Suites, and various software systems
References
References available upon request.
Timeline
Computer Software Tech Support
ResiDex Software
09.2013 - Current
Ace It! Tutor and Supervisor
Sylvan Learning Center
08.2009 - 08.2013
Part-Time Sales Clerk
Bird-in-Hand Bakery
08.2008 - 08.2010
Part-Time Assistant
Mar Cor Services, Inc.
05.1999 - 05.2001
Accounts Receivable
Mar Cor Services, Inc.
04.1997 - 05.1999
Customer Service / Purchasing
Vulcan Spring & Mfg. Co.
07.1996 - 04.1997
Grade History Technician
Bob Jones Univ. Records Office
05.1994 - 06.1996
Master of Science - Management and Leadership
Western Governors University
Bachelor of Science - Elementary Education
Bob Jones University
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