High-impact Strategic Multi-Unit Leader and merchandising expert with 20+ years of delivering measurable results in large-scale retail operations. Drives revenue growth across $260M+ portfolios by rapidly adapting strategies to local markets and building top-performing teams. Consistently improves P&L outcomes while cultivating future leaders. Positioned to fuel growth through innovative, community-focused merchandising and operational discipline.
Overview
22
22
years of professional experience
1
1
Certificate
Additional Information
What I Can Do For Your Company
As a Strategic Multi-Unit Leader and Expert Merchandiser, I offer a proven blueprint for driving growth and operational excellence. Here is how I will contribute to your organization’s success:
I leverage 20+ years of experience managing $260M+ portfolios to analyze complex business trends, maximize P&L performance, and implement disciplined expense controls that protect your bottom line.
I don’t believe in "one size fits all." I specialize in collaborating with corporate partners to pivot and adapt merchandising strategies to local demographics—from urban LGBTQ+ communities to traditional suburban markets—ensuring your product resonates with the local customer.
I am a champion for talent who promotes from within. I will cultivate a diverse, inclusive, and agile leadership pipeline through intentional training and hands-on mentorship, reducing turnover and increasing internal mobility.
I serve as the critical link between corporate direction and field reality. Whether it is navigating large-scale store resets, managing vendor relations, or ensuring strict OSHA/SOP compliance, I ensure that high-level visions are executed with precision at the store level.
I thrive in fast-paced, evolving retail landscapes. I bring the problem-solving expertise needed to identify obstacles early, plan for contingencies, and pivot strategies quickly to exceed annual targets and maintain a competitive edge.
Work History
Market Operations Manager
Carvana
Richmond, California
02.2022 - 01.2026
Managed a fast-paced, autonomous operation with the agility and grace to navigate constant change. Served as a multitasking expert, simultaneously overseeing logistics, inventory quality, and complex scheduling while maintaining a direct link to the home office to drive corporate initiatives.
Mastered the many hats of market operations by streamlining logistics and registration paperwork workflows. Examined existing processes to develop creative, sustainable solutions that improved operational flow in a high-growth, technology-driven environment.
Navigated high-pressure situations with the savvy to turn challenging interactions into rewarding experiences for both staff and customers. Fostered a world-class team culture through mentoring and training programs, ensuring a high-performance environment built on collaboration and an appreciation for diverse opinions.
Thrived in ambiguity by making sound, independent decisions under pressure. Acted as a hands-on leader, willing to roll up sleeves to manage community outreach, employee engagement, and other duties as assigned to support the brand's rapid expansion.
Successfully balanced the needs of a world-class team with the rigorous demands of a life-changing product, ensuring all operational targets were met through superior time management and a proactive approach to change.
Identified sustainable solutions for complex logistical challenges, ensuring that labor management and delivery costs per unit were optimized to meet fiscal targets. Ensured strict adherence to OSHA and local safety policies through regular audits and staff development, fostering a culture of excellence and regulatory compliance.
District Manager
Bed Bath & Beyond
San Francisco, California
09.2003 - 02.2021
Led a high-volume district of 12-16 locations generating $260M+ in annual revenue. Effectively utilized reporting to analyze business trends, identifying opportunities to create successful action plans that maximized PNL performance, increased profits, and controlled expenses through disciplined payroll budget compliance.
Identified market specifics and product performance themes to create district-wide merchandising plans. Partnered with corporate direction, logistics, and warehouse teams to coordinate large-scale store resets and replenishment, utilizing data and seasonality to maximize sales.
Collaborated directly with the VP and corporate leadership to design and provide improved, inspirational shopping experiences tailored to market-specific demographics and community needs. Successfully adapted store environments for diverse areas, including LGBTQ+ neighborhoods, urban/city centers, and traditional suburban markets.
Cultivated strong team leaders through targeted training development, resulting in a high rate of promoting from within to management roles. Fostered an inclusive and diverse environment while maintaining high morale and team spirit through hands-on leadership.
Managed all facilities and vendor relations to ensure optimal store environments. Maximized in-store POS and omni-channel performance by focusing on superior customer experience and operational excellence, ensuring consistency measured by brand standards.
Demonstrated expert problem solving and pivoting and agility to identify multiple pathways to achieve goals when confronted with obstacles, planning for contingencies to exceed existing targets.
Maintained strict alignment with State, Federal, and local policies. Spearheaded OSHA compliance and security policies, decreasing accident claims and inventory shrink across district.
Education
Bachelor of Arts - Business Administration And Management
Golden Gate University
Los Angeles
Associate of Arts - Merchandise Marketing
Fashion Institute of Design & Merchandising
Los Angeles, CA
Skills
P&L & Financial Rigor
Omni-Channel Operations
Operational & Logistical Excellence
Customer Experience
Navigating Ambiguity
Training & Talent Development
Certification
Vin Verifier License, State of California
Timeline
Market Operations Manager
Carvana
02.2022 - 01.2026
District Manager
Bed Bath & Beyond
09.2003 - 02.2021
Bachelor of Arts - Business Administration And Management