Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Kashef

Ocala,FL

Summary

Experienced front and back office professional specializing in customer support with skills in conflict resolution, communication, and problem-solving. Recognized for creating a collaborative team environment and adapting to evolving requirements to ensure client satisfaction. Efficiently manages multiple tasks, utilizing empathy and active listening to establish strong relationships with clients and team members.

Overview

18
18
years of professional experience

Work History

Customer Service Agent

Results Cx Solutions
01.2024 - Current
  • Remote call center duties for client (Home Depot).
  • CRM, Salesforce, Citrix, MS applications.
  • Ongoing HIPAA and security training.
  • Familiar with metrics/Amplifaii (often among the top in the company).
  • Excellent at de-escalation and empathy.
  • Avaya phone systems, and home office setup system has dual monitors, a webcam, and 16G of RAM, and I’m hard wired to the fastest internet speeds offered by Xfinity.
  • Multitasking is a must, as we’re often talking to customers, taking notes, and researching various things at the same time.
  • Excellent communication, spelling, and grammar skills, and I type 85 wpm, so I can easily and sensitively convey what I need to, through both written and spoken mediums.

Delivery Professional

Amazon
10.2016 - 01.2023
  • Independent contractor for Amazon, Inc and various gig employers, delivering packages, food, and smiles.
  • Drove personal vehicle, which included timely maintenance, following traffic laws, keeping a clean driving record, and mapping the most efficient routes.
  • Worked with the public daily, so a pleasant demeanor was a must. Never had a single complaint from a customer or merchant.
  • Package handling, including proper food handling, is one of the key components of the job.
  • Regularly dealt with customer support and warehouse staff, which required a smile, both on my face and in my voice.

Attendant

Flying Dragon
01.2015 - 01.2017
  • Worked as an attendant behind the counter at the bowling alley and a cashier and server for the Flying Dragon, connected to bowling alley.
  • Answered phones.
  • Booked reservations over the phone and in-person.
  • Heavy money-handling/till work.
  • Cleaned restrooms, dining area, and bowling alley.
  • Opened and closed bowling alley and restaurant.
  • Ensured that lanes remained functional, served with a smile, scheduled and worked large parties and events.

Tax Professional/Manager

H & R Block
01.2007 - 01.2014
  • Worked as a tax preparer for five years, and as office manager for two years, in a busy tax office.
  • Prepared taxes, which included over 100 hours of training each year. This was training not only relevant to tax code, but banking, ethics, confidentiality, etc.
  • Used MS Office, and internal computer network linked to the IRS, and software provided by company for tax preparation.
  • Answered phones, balanced till, opened and closed office, handled some marketing responsibilities, heavy typing/data entry.
  • Prepared weekly schedules for approximately 15 people, keeping labor and profit in mind. Regularly kept labor well below allowable percentages, while ensuring everyone got the work they wanted.
  • Held team huddles and arranged little events in the office to keep morale up and encourage the new tax preparers, especially during peak, when the office gets especially busy.
  • Heavy in customer service, my specialty. I always scored a hundred percent or close to it on customer surveys.

Education

Funeral Sciences And Behavioral Health

Lake Washington Institute of Technology
Kirkland
01.2022

Skills

  • Customer service
  • Problem resolution
  • Outstanding communication skills
  • Medical terminology knowledge
  • Patient scheduling
  • HIPAA compliance
  • EMR/EHR
  • Maintaining confidentiality
  • Professionalism and ethics
  • Compassionate caregiver

Timeline

Customer Service Agent

Results Cx Solutions
01.2024 - Current

Delivery Professional

Amazon
10.2016 - 01.2023

Attendant

Flying Dragon
01.2015 - 01.2017

Tax Professional/Manager

H & R Block
01.2007 - 01.2014

Funeral Sciences And Behavioral Health

Lake Washington Institute of Technology

Similar Profiles

CREATE PROFILE
Lisa Kashef