Lisa Kavanagh

• Answered customer inquiries and provided accurate information regarding products and services
• Provided courteous service by answering patient calls for Edwards Health Care Services.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Verified customer information to ensure accurate service and support for accounts.
• Processed orders for medical supplies and delivery updates.
• Coordinated with providers on account, shipping, and scheduling issues.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Escalated complex concerns to billing and operations teams.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Built strong customer relationships to foster loyalty and encourage repeat business.

• Managed front office operations for Dr Joseph E. Russell DDS dental practice.
• Scheduled patient appointments and coordinated daily provider calendars.
• Handled patient check-in, check-out, and phone communications.
• Supervised insurance verification, billing, and claim submissions.
• Maintained confidential patient records and office documentation.
• Ordered dental supplies and monitored office inventory.
• Trained front desk staff on scheduling and administrative procedures.
• Coordinated referrals, treatment plans, and patient follow-up communications.
• Supervised staff members, organized schedules and delegated tasks.
• Provided training to new hires on office policies and procedures.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Maintained filing system for records, correspondence and other documents.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Developed and implemented office policies and procedures.

Submitted daily insurance claims, followed up on claims that hadn’t been paid, or if there was an issue with coverage

Submitted prior authorization

Contacted insurance companies for rundown of benefits