Lisa-Kayla Abunaw
Monclova,OH
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Administrative Assistant
Richard Health Systems
03.2014 - Current
- Process and verify employee timesheets and paychecks, supporting payroll accuracy and compliance with payroll tax and wage regulations for departmental staff
- Reconcile and maintain patient billing records and administrative files, cross-referencing entries against source documents to catch and correct discrepancies
- Serve as primary point of contact among patients, families, nursing staff, and administration, communicating complex information clearly in both verbal and written form
- Monitor office supply inventory and coordinate procurement, tracking orders against budget parameters
- Direct multi-line phone traffic and distribute required forms, timesheets, and payroll documents to appropriate personnel
- Maintain strict confidentiality of patient and employee records in compliance with internal documentation and privacy standards
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Operations Assistant
Sparkle K's Auto Spa
06.2022 - 11.2025
- Performed cycle counts and reconciled physical inventory against system records, investigating and resolving discrepancies—directly parallel to bank and credit card reconciliation work
- Collected and analyzed operational data (production output) to support management reporting and decision-making
- Communicated with suppliers and supported procurement processes, tracking orders and verifying deliveries against invoices
- Conducted quality checks against company standards and updated Standard Operating Procedures as needed
- Resolved routine operational issues under manager supervision, escalating complex matters appropriately
- Managed customer check-in, explained service options, and resolved scheduling changes with professionalism.
- Monitored wash and detailing supplies, replenishing inventory to prevent workflow delays.
- Trained new team members on cleaning procedures, safety practices, and customer-facing expectations.
- Streamlined communication between front desk and service bays to reduce errors and improve response time.
- Inspected vehicles before and after service, documenting condition and confirming customer satisfaction.
Education
A.A.B. in Accounting - Accounting Technology
Owens Community College
Perrysburg, OH12-2027
Skills
- Accounts Payable/Receivable
- Payroll Management
- Bank and Credit Card Reconciliation
- Inventory Management
- QuickBooks Online
- Financial report preparation
- Microsoft Excel
- Data accuracy
- Confidentiality & Compliance
- Verbal and Written Communication
- Organizational Skills
- Organizational Skills
Certification
- Management Certificate: Expected December 15, 2027
- Payroll Certificate: Expected May 11th, 2027
- Bookkeeping Certificate: Expected December 15, 2027
- QuickBooks Certificate: December 15, 2027
Timeline
Operations Assistant
Sparkle K's Auto Spa
06.2022 - 11.2025
Administrative Assistant
Richard Health Systems
03.2014 - Current
A.A.B. in Accounting - Accounting Technology
Owens Community College