Lisa Killian
Atlantic Highlands,NJ
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 20 years of extensive leadership experience in retail. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
8
8
years of professional experience
Work History
Team Leader Manager
Tractor Supply Company
Monroe, NJ
01.2024 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
Operations Manager, Customer Experience
Michaels Arts And Crafts
Eatontown, NJ
11.2022 - 01.2024
- Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
- Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Streamlined operations processes for increased efficiency and enhanced customer experiences.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Replenishment Manager
Michaels Arts And Crafts
Eatontown, NJ
07.2016 - 11.2022
- Reduced out-of-stock situations by conducting regular audits and addressing discrepancies promptly.
- Created a collaborative work environment by fostering open communication between team members and departments involved in the replenishment process.
- Collaborated with cross-functional teams to ensure timely delivery of products, enhancing customer satisfaction.
- Improved inventory management by implementing efficient replenishment strategies and monitoring stock levels.
- Trained and supervised team members on effective replenishment techniques, improving overall efficiency.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
Replenishment Team Member
Michaels Arts And Crafts
Eatontown, NJ
11.2015 - 07.2016
- Cleaned and organized sales and stock areas.
- Put away received merchandise in designated location.
- Greeted and used service model to meet customers' needs.
- Supported efficient load processing by accurately staging pallets for easy access to merchandise during replenishment activities.
- Unpacked trucks, moved merchandise, and stocked shelves to provide appealing sales floor and positive customer experience.
- Achieved high standards of cleanliness throughout the store by consistently maintaining shelves, displays, and backroom storage areas.
- Performed section resets to match new planograms.
- Assisted in loss prevention efforts by identifying damaged or expired products and removing them from sales floor.
- Supported efficient merchandise flow by unloading trucks, sorting items, and accurately placing products in designated areas.
Education
High School Diploma -
Middlesex High School
Middlesex, NJ06.1989
Skills
- Customer Focus
- Workload Management
- Motivational Skills
- Influencing skills
- Performance Coaching
- Team Leadership
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Staff Training
- Inventory Management
- Operations Oversight
- Policies and procedures implementation
Timeline
Team Leader Manager
Tractor Supply Company
01.2024 - Current
Operations Manager, Customer Experience
Michaels Arts And Crafts
11.2022 - 01.2024
Replenishment Manager
Michaels Arts And Crafts
07.2016 - 11.2022
Replenishment Team Member
Michaels Arts And Crafts
11.2015 - 07.2016
High School Diploma -
Middlesex High School