Lisa Klein
Cedar Rapids,IA
Summary
Dedicated Medical Assistant with strong focus on patient care and clinical support. Excelling in patient care and HIPAA compliance. Expert in specimens collection and a compassionate communicator, significantly enhancing patient experiences. Demonstrated ability in reducing wait times and improving clinic efficiency through meticulous organization and teamwork. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Unity Point Express Clinic
02.2020 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Prepared and administered medications to alleviate patient symptoms.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Certified Medical Assistant
Unity Point Neurosurgery Clinic
02.2017 - 02.2020
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Called and faxed pharmacies to submit prescriptions and refills.
- Completed required prior authorizations for medications and imaging services.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Associate of Applied Science - Medical Assisting
Kaplan University
Cedar Rapids, IA12-2016
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Customer service
- Reliable team player
- Compassionate
Certification
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Timeline
Certified Medical Assistant
Unity Point Express Clinic
02.2020 - Current
Certified Medical Assistant
Unity Point Neurosurgery Clinic
02.2017 - 02.2020
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Associate of Applied Science - Medical Assisting
Kaplan University
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