Lisa Knapp
Texas Roadhouse
Essex,MD
20
years of professional experience
1
Certification
Surgical technologist with comprehensive expertise in surgical procedures, sterile techniques, and patient care. Strong focus on team collaboration and delivering results, adapting seamlessly to changing needs in high-pressure environments. Proficient in instrument handling, surgical field preparation, and ensuring optimal patient outcomes. Reliable, resourceful, and prepared for pivotal roles in surgical settings.
Work History
Server
2 Years- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
Certified Surgical Technologist
7 Months- Proficiently operated specialized equipment such as endoscopes and laparoscopic tools.
- Ensured compliance with safety protocols and infection control measures during surgeries.
- Familiarizing myself with new technologies used in modern surgical practices like robotics and laparoscopic surgery.
- Developing skills in anticipating the needs of surgeons during various procedures, including providing instruments and supplies as needed.
- Demonstrated ability to properly set up and maintain the sterile field in an operating room environment.
- Adeptly prepared the operating room for each procedure by selecting appropriate surgical instruments from the supply cart.
- Gained experience in preparing patients for surgery by helping to position them on the operating table, and covering them with sterile drapes.
- Acquired knowledge of aseptic techniques and infection control protocols.
- Attained proficiency in cleaning and disinfecting operating rooms following completion of surgery.
- Assisted in preparing sterile surgical instruments and equipment for various procedures.
Manufacturing Production Supervisor
11 Years 5 Months- Checked critical control points hourly and ensure all paperwork is completed and filled out accordingly.
- Completed efficiencies to help measure the effectiveness of the product.
- Analyzed data from production reports to identify problems and determine corrective action plans.
- Managed daily workflow ensuring that all tasks were completed in a timely manner.
- Provided guidance and support during troubleshooting activities when required and for training.
- Trained and supervised staff in the use of machinery and equipment for production operations.
- Created detailed reports outlining progress made towards meeting established goals.
- Held meetings to keep employees updated on equipment operations and safety procedures.
- Trained and coached production staff on best practices and new processes.
- Conferred with other supervisors and shift leaders to coordinate operations and activities between departments.
Hostess
4 Months- Clean the area around the stand, get silverware, crayons, set up server sections on tablet.
- Answered phone calls to take reservations and address guest questions and concerns.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Assisted in seating guests and managing the wait list.
- Demonstrated excellent customer service skills to ensure a pleasant dining experience.
- Escorted guests to proper tables or offered open seating options in bar and patio areas.
Certified Nursing Assistant
1 Year 6 Months- Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity.
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Provided quality care to elderly patients in a long-term care facility setting.
- Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals.
- Utilized PPE appropriately and followed patient safety and infection control guidelines.
Assistant Manager
5 Years 1 Month- Traveled to new store locations to help set planograms for store grand openings.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
Server
2 Years 11 Months- Server, did some expo on the kitchen.
- Greeted guest, took orders, got bar drinks, served food.
Server
1 Year- Responsibilities
- Server
- Took orders, handled money, opened the building and set up for buffet
Education
Associate in Applied Science (A.A.S.) - Surgical Technology Candidate
- Awards & Honors
- Dean's List
- Extracurricular Activities
- Honor council
Skills
Organizational skills
Time management
Dementia Care
Quality Control
Customer service
Leadership
Communication and teamwork
Critical thinking
Continuous learning attitude
Operating room etiquette
Infection control practices
Sterile field preparation
Teamwork and collaboration
Problem-solving
Multitasking
Adaptability and flexibility
Certification
- Basic Life Support (CPR and AED), American Heart Association, 11/2024- 11/2026
Timeline
Certified Surgical Technologist
University Of Maryland Upper Chesapeake Health
01.2025 - 08.2025Read More
Server
Texas Roadhouse
07.2024 - CurrentRead More
Hostess
SUNSET COVE
04.2024 - 08.2024Read More
Manufacturing Production Supervisor
Schmidt Baking Company
04.2013 - 09.2024Read More
Certified Nursing Assistant
Belair Health & Rehab
02.2012 - 08.2013Read More
Server
Lone star steakhouse
01.2009 - 12.2011Read More
Assistant Manager
Dollar General
03.2008 - 04.2013Read More
Server
Country kitchen
01.2007 - 01.2008Read More
Community College of Baltimore county
Associate in Applied Science (A.A.S.) from Surgical Technology Candidate
Read More